George Aragon
Aurora
Summary
Dynamic leader with a proven track record at Gleam Car Wash, adept in operations and staff management. Enhanced team performance and efficiency through innovative strategies, achieving notable customer service excellence. Skilled in financial management and inventory control, fostering a collaborative environment and driving positive outcomes. Balancing rigorous schedule management with effective customer complaint resolution, demonstrating exceptional organizational and interpersonal skills.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Gleam Car Wash
07.2020 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Keylock Storage
02.2018 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved cash flow management with timely invoicing and collections efforts.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Streamlined collections process, implementing effective time management and organizational skills.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
Assistant General Manager
Wendys
01.2014 - 01.2020
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
GED -
North Idaho College
Coeur D'alene, ID01-2020
Skills
- Staff management
- Operations management
- Customer service management
- Schedule management
- Inventory management
- Business management
- Financial management
- Sales tracking
- Payroll administration and timekeeping
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Gleam Car Wash
07.2020 - Current
Manager
Keylock Storage
02.2018 - 02.2020
Assistant General Manager
Wendys
01.2014 - 01.2020
GED -
North Idaho College
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