Summary
Overview
Work History
Education
Skills
Career Overview
Languages
Timeline
Generic

Geoffrey Kantner

Aurora

Summary

Experienced Operations Manager with a strong background in data analysis, procedural redesign, change management, team leadership, quality assurance, logistics, and robotics distribution center operations. Skilled in driving quality initiatives, championing process change, and implementing lean methodologies to achieve and surpass business goals. Proficient in measuring performance, delivering feedback, and holding team members accountable. Thrives in a dynamic and outcome-oriented environment.

Overview

10
10
years of professional experience

Work History

Interim Senior Operations Manager III

COS5, DDV5
01.2021 - Current
  • Directed 3 separate construction projects including; HVAC retrofit, Auto Divert installation Retrofit, and Zone wall installment
  • Directed Day to Day Middle Mile Final Mile and Dispatch Execution - Daily execution of Denver's largest delivery station
  • Next day and DoD planning
  • Roster adjustment, hiring, staffing, and team development
  • Drove Efficiency Drove building from bottom 10% of 780 sites nationwide up to top 50% in 6 Months
  • Team Development - Promoted 7 employees during tenure; accomplished by coaching, SMART goals, and stretch assignments and weekly communications
  • Personal Leadership behavior index score in the 90th percentile
  • Implemented Standardization for documentation, daily reporting, preemptive shift planning, labor modeling and variable cost savings
  • Implemented full MHE automation including stress tests, scheduling planning, and labor needs.
  • Partnered with Energy team on scheduling an installation of new generator, power grid needs and trouble shooting/contingency planning.

Second Shift, Shift Manager

MDC 1983
12.2022 - 12.2023
  • Company Overview: Ferguson
  • Responsible for developing a cohesive building culture around Safety, Quality and Efficiency
  • Developed KPI's to drive effectiveness and completion to meet demands of next day, will call, and robotics customer orders
  • Oversaw the development of 3 Associates through promotion
  • Set up learning/training Matrix as well as daily shift reporting and escalation paths and SOP's
  • Reset Building and Shift Culture Drove leadership and job favorability from 73% positive to 95% positive YoY
  • Customer Experience Improvement Implemented checks and balances including new outbound audit process
  • One Time delivery Increased to 98% and accurate fill rate to 99.51%
  • Alternate paths, reporting systemic issues, reducing short picks by 76% and reducing miss picks by 53%
  • Senior on Site leader Since my start date I set SMART goals for 3 associates wanting to move up in the company; As a new leader this was imperative to obtain buy in from the team as a whole as an external hire
  • 3 direct reports promoted
  • KPI and Reporting Mechanism Implementation Upon my arrival there was very little in way of tracking or planning; I build a shift planner with plan v actual, hourly update tracker with moves by zones for associates to project completion time, and built the training matrix for the building to ensure job rotation and all needs were met with planning and not 'on the spot training'
  • Peak Planning Upon Built an engineering planner and training matrix to prep for busy season
  • This leads to 75% of associates being cross trained and 28% increase in efficiency while reducing overtime usage by 8% YoY
  • Ferguson

Operations Manager III

AMZL Central Operations AUS13
01.2020 - 01.2021
  • Responsible for a team of 4 Managers, and 70 Schedulers in the day to day execution of routing and scheduling for all of North America delivery stations in the final mile sector
  • Directed Day to Day Final Mile Logistics assuring upwards of 20K individual route plans per month
  • Wrote and Implemented Quality and Assurance Protocol driving YoY defects down 61%
  • Employee Relations and Connections Leader Improving Amazon connections score for the organization 11% and work place culture by 15%
  • Drove Efficiency Driving takt times down 35% with systemic and behavioral changes across both halves of the week and across multiple shifts
  • Implemented Standardization for documentation, daily reporting, preemptive shift planning, labor modeling and variable cost savings

Operations Manager II/III

Sort Center, BOS5
01.2015 - 01.2016
  • Responsible for sort center operations across multiple shifts, including inbound operations, outbound operations, and multiple functional processes
  • Leads three Process Assistants and 100-300 hourly associates
  • Meets and exceeds operational goals
  • Directed both Manual and Autosorter operations with up to 100,000 packages processed per shift 300,000+/day
  • Launched first Colorado Amazon facility with best in region and top-3 network quality and productivity metrics
  • Quality and Assurance Lead, drove 31% decrease in sort center variable cost over 2 years
  • Implemented safety, Associate Safety Committee, operational, and logistics standards for first North America Sort Center network co-located, drive-in delivery station
  • Analysis of process path data yielded 26% increased productivity YoY
  • Used Rapid Associate Feedback to re-configure scanning areas, optimized walking paths for 30% productivity gain
  • Removed dispatch bottlenecks by streamlining staging process, 99.9% reliability on supervised shifts
  • Mentored and developed four new Area Manager trainees in preparation for pre-Peak 2016 new Sort Center launch, newest Sort Center Peak productivity bested only by home site
  • Dispatch Champion and Interim TEM drove building to goal on CPP and PPL on x-dock, while driving relationships with 3rd party carrier and downstream customer
  • This included route book edits and floor map layouts driving cost per package down 14 cents
  • Implemented GRIP process at DEN5 and moved Scheduled Departure Times in order to cut cost on Ad-hoc VRID's and increase volume availability for Delivery Stations

Education

Bachelor of Science - Exercise Science

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Operations management
  • Productivity improvement
  • KPI reporting
  • Strategic planning
  • Cost reduction
  • Workforce planning
  • Facility management
  • Staff hiring
  • Staff scheduling
  • Quality assurance

Career Overview

  • Interim Senior Operations Manager III, COS5, DDV5, Not Provided, Colorado Springs, CO, Not Provided, 01/01/21, 12/31/24, Directed 3 separate construction projects including HVAC retrofit, Auto Divert installation Retrofit, and Zone wall installment., Daily execution of Denver's largest delivery station., Drove building from bottom 10% of 780 sites nationwide up to top 50% in 6 Months., Promoted 7 employees during tenure., Implemented Standardization for documentation, daily reporting, preemptive shift planning, labor modeling and variable cost savings.
  • Operations Manager III, AMZL Central Operations AUS13, Not Provided, Austin, TX, Not Provided, 01/01/20, 12/31/21, Directed Day to Day Final Mile Logistics assuring upwards of 20K individual route plans per month., Wrote and Implemented Quality and Assurance Protocol driving YoY defects down 61%., Improved Amazon connections score for the organization 11% and workplace culture by 15%., Drove Efficiency Driving takt times down 35%.
  • Operations Manager II/III, Sort Center, BOS5, Not Provided, Boston, MA, Not Provided, 01/01/15, 12/31/16, Directed both Manual and Autosorter operations with up to 100,000 packages processed per shift., Launched first Colorado Amazon facility with best in region and top-3 network quality and productivity metrics., Drove 31% decrease in sort center variable cost over 2 years., Implemented safety, Associate Safety Committee, operational, and logistics standards.
  • Second Shift Manager, MDC 1983, Not Provided, Aurora, CO, Not Provided, 12/01/22, 12/31/23, Developed KPI's to drive effectiveness and completion., Drove leadership and job favorability from 73% positive to 95% positive YoY., Implemented checks and balances including new outbound audit process., Built a shift planner with plan vs actual, hourly update tracker.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Second Shift, Shift Manager

MDC 1983
12.2022 - 12.2023

Interim Senior Operations Manager III

COS5, DDV5
01.2021 - Current

Operations Manager III

AMZL Central Operations AUS13
01.2020 - 01.2021

Operations Manager II/III

Sort Center, BOS5
01.2015 - 01.2016

Bachelor of Science - Exercise Science

Bloomsburg University of Pennsylvania
Geoffrey Kantner