Geoff Huebner
Westminster
Summary
Experienced Customer Support leader with a proven track record of delivering exceptional service to a diverse range of customers, from small business owners to global enterprises. A positive and enthusiastic leader, skilled at motivating teams to provide outstanding support, fostering collaboration and driving success in addressing the unique needs of each customer.
Overview
9
9
years of professional experience
Work History
Technical Support Manager
Escape Velocity Systems (EVS)
08.2022 - Current
- Winner of 2022 company “Rookie Rock-star” award!
- Winner of 2023 company “Coach Carter” best coach award!
- Reports directly to the CEO
- Led team efforts in developing and refining the company’s AI-driven customer support system, collaborating with the CTO to ensure usability, accuracy, and success.
- Conducts annual goal planning and Monthly Business Review meetings with executive team
- Redefined support team collaboration across the company, enhancing impact and value through improved communication, processes, and cross-functional alignment.
- Lead overhaul of Customer Support team in 2022 to achieve new heights, providing true enterprise-class support
Team Leader, Customer Support
Constant Contact
03.2019 - 08.2022
- Numerous direct reports promoted, demonstrating effective coaching and leadership
- Multiple winner of incentive-based 'Top Performing Team'
- Vast experience with managing multiple initiatives and displaying strong time-management skills and agility in doing so
- Trusted with managing the following teams, projects & initiatives: Project Team-Lead, Domestic leader and PoC for BPO (offshore) teams
- Project Team-Lead, Cross-sell Team Leader
- Project Team-Lead, Sales Flex (Sales Hybrid) Team Leader
Sr. Engagement Specialist
Constant Contact
11.2017 - 03.2019
- Demonstrated effective leadership, mentoring and coaching Customer Engagement Specialists as well as assisting with and taking on additional Team Lead responsibilities
- Team player, top performer and team's subject matter expert
- Displayed effective time management and multi-tasking skills
- Displayed adaptability, strong communication skills and award winning service
Customer Engagement Specialist
Constant Contact
11.2016 - 11.2017
- Made smooth transition from Sales team into Support role
- Wide range of 'all over the building' and product experience in a short period of time: Sales, Support, Customer Success, Retention
- Top-performer and award winner, standout amongst peers for performance with 'Recommendations' (Cross-sell & Upsell initiatives)
Inside Sales Consultant
Constant Contact
06.2016 - 10.2016
- Charged with converting small business free-trial prospects into paying customers using Salesforce as a key tool
- Daily sales activity included 100-120 recorded phone calls per day, which would lead to an average of 4-6 conversions per day
- Top-performer amongst 'Freshman' and 'Sophomore' peers in training program
Education
Bachelor of Arts - Media Communications + Information Science & Technology
Colorado State University
Fort Collins, CO05.2016
Skills
- Effective communicator
- Adaptability
- Leadership
- Motivation
- Technical Problem-Solving
- Emotional intelligence
- Grit
- Experience in Customer Support, Customer Success, Retention and Sales
- 8 Years In SalesForce Console
- 10 Years with Support Desk Tools
- Operations oversight
- Considerate & effective communicator
- Highly adaptable
- Strong leadership skills; positive & enthusiastic leader
- Excellent motivator with ability to help people reach max potential
- Technical Problem-Solving
- Strong emotional intelligence & grit
Timeline
Technical Support Manager
Escape Velocity Systems (EVS)
08.2022 - Current
Team Leader, Customer Support
Constant Contact
03.2019 - 08.2022
Sr. Engagement Specialist
Constant Contact
11.2017 - 03.2019
Customer Engagement Specialist
Constant Contact
11.2016 - 11.2017
Inside Sales Consultant
Constant Contact
06.2016 - 10.2016
Bachelor of Arts - Media Communications + Information Science & Technology
Colorado State University
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