Geo Roberts
Aurora
Summary
Adept at enhancing security and safety measures, my tenure at Allied Universal Security Services showcases a strong ability to swiftly respond to emergencies, significantly reducing incident times. Skilled in surveillance and emergency response, I excel in conflict de-escalation, demonstrating superior customer service. My proactive approach and physical fitness ensure a secure environment, reflecting my commitment to excellence in security management.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Forklift Operator
Frito Lay
01.2021 - 02.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
Donation Attendant
Goodwill
01.2020 - 02.2021
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Opened and closed facility according to operating hours to secure donations and funds.
Forklift Operator
Amazon
01.2017 - 02.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Streamlined order processing by accurately updating inventory management software.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Supported continuous operation by performing minor maintenance on forklifts, preventing downtime.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Facilitated prompt shipping, executing precise and timely order fulfillment.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
- Achieved high levels of product security by following best practices in cargo handling.
- Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Increased storage efficiency with strategic pallet stacking and goods placement.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Operated or tended automatic stacking, loading and packaging machines.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Weighed materials or products to record weight or other production data on tags or labels.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Adjusted machinery and notified supervisors of malfunctions.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
Unloader
William Sonoma
06.2014 - 02.2017
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Handled packages with care while transporting from truck to loading dock.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
- Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.
- Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
- Increased productivity through careful time management and prioritization of tasks during busy periods or when faced with multiple shipments simultaneously.
- Fostered culture of teamwork and efficiency, leading by example and assisting colleagues during peak hours.
- Upheld cleanliness and order in unloading area, ensuring safe and productive working environment.
- Reduced damage to goods, carefully handling fragile items and following precise unloading instructions.
- Collaborated effectively with warehouse staff to identify and quickly resolve bottlenecks in unloading process.
- Moved furniture and boxes using utility dolly and truck ramp.
- Managed warehouse operations and verified proper shipment procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Customer Service Representative
Dish Network Corp
06.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
Dismantler
Electronic Recyclers International Inc.
01.2010 - 08.2013
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Used hoists and forklifts to load and unload materials into containers or onto trucks over Number-hour shifts.
- Operated Type and Type trucks across Number states to transport equipment, products, machinery or tools.
- Improved workplace safety, adhering to company guidelines and industry standards during the dismantling process.
- Maintained organized and clean shop area.
- Tagged and stored parts in proper warehouse locations.
- Maintained an organized work environment, allowing for efficient access to tools and resources needed for dismantling tasks.
- Reduced waste materials by carefully deconstructing items to salvage valuable components.
- Handled challenging projects with tight deadlines, effectively prioritizing tasks to meet client expectations without compromising on quality or safety standards.
- Enhanced dismantling efficiency by implementing a systematic approach to identifying and separating reusable parts.
- Assisted in cost reduction efforts by identifying opportunities for increased material recovery during the dismantling process.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
- Visited diverse locations to collect Type and Type refuse for sorting into appropriate reuse, recycling or disposal categories.
Education
Bachelor Of Communications - Education
George State University
Atlanta, GA06.2000
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Crime prevention
- Crisis management
- Theft prevention training
- Investigation documentation
- Night and safe deposit procedures
- Operations management
- Background checks
- Workplace violence prevention
- Asset protection
- Shift work experience
- Premises patrol
- First aid and CPR certified
- Fire safety training
- Work ethic
- Workplace safety
- Patrolling
- Reliability
- Verbal and written communication
- First aid certified
- Physical stamina
- De-escalation techniques
Certification
Forklift training Operator
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Forklift Operator
Frito Lay
01.2021 - 02.2023
Donation Attendant
Goodwill
01.2020 - 02.2021
Forklift Operator
Amazon
01.2017 - 02.2020
Unloader
William Sonoma
06.2014 - 02.2017
Customer Service Representative
Dish Network Corp
06.2013 - 09.2014
Dismantler
Electronic Recyclers International Inc.
01.2010 - 08.2013
Security Officer
Allied Universal Security Services
Bachelor Of Communications - Education
George State University
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Brady KaloustianBrady Kaloustian
Flight Attendant at Frontier AirlinesFlight Attendant at Frontier Airlines