Genova Soto-Rodriguez
Colorado Springs
Summary
Dynamic Sales Associate with a proven track record at AutoZone, excelling in customer service and sales strategies. Skilled in product demonstrations and conflict resolution, I effectively increased sales volume while training new team members. Passionate about delivering exceptional service and maintaining inventory accuracy to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
AutoZone
Colorado Springs
02.2025 - Current
- Developed promotional strategies to increase sales volume.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Bagged or packaged purchases and wrapped gifts.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Conducted product demonstrations to highlight features and benefits.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted inventories on a regular basis to track stock levels.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
Sales Associate
My Aunt
Colorado Springs
08.2024 - 02.2025
- Developed promotional strategies to increase sales volume.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
Construction Worker
My Dad's Business
Colorado Springs
05.2022 - 08.2024
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Measured, marked or recorded openings or distances to construction layout areas.
- Controlled traffic passing near, in or around work zones.
- Operated equipment with strong focus on safety and ground communication.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Measured distances accurately using tape measures or laser measuring devices.
- Demonstrated best safety practices working at heights and lifting various objects.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Maintained accurate records documenting project progress throughout duration of each job.
- Monitored progress of construction activities making sure deadlines were met.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Mixed concrete, mortar and other materials to prepare building material.
Education
N/A
Digital Highschool
Colorado Springs, Colorado05-2025
Skills
- Customer service
- Sales strategies
- Product demonstrations
- Inventory management
- Conflict resolution
- Team building
- Problem solving
- Communication skills
- Time management
- Listening skills
- Cleaning techniques
- Merchandising
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
AutoZone
02.2025 - Current
Sales Associate
My Aunt
08.2024 - 02.2025
Construction Worker
My Dad's Business
05.2022 - 08.2024
N/A
Digital Highschool