Genevieve Ostrander
Boulder
Summary
Dynamic and dedicated professional with a strong background in customer service at Campo De Fiori. Expert in managing reservations and resolving customer complaints with a positive attitude. Skilled in time management and active listening, fostering trust and safety as a nanny, while promoting children's development through engaging activities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Babysitting and Nanny
01.2018 - Current
- Researched new places or activities that would be interesting and beneficial for the kids
- Created an atmosphere of trust between myself and both the family and the kids I cared for
- Cooked nutritious meals to promote healthy diet and Nutrition
- Monitored the children's playtime to ensure safety and wellbeing
- Engaged children with games and puzzles to promote mental development and enjoyment
- Provided assistance with homework assignments when needed
- Performed light housekeeping duties related to childcare such as laundry or meal preparations, and bathing
Restaurant Hostess
Campo De Fiori
06.2022 - 06.2024
- Proficient in OpenTable for managing reservations, waitlists, and guest seating
- Greeted guests and gathered information to seat groups or place on waitlist
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Built positive relationships with other front of house and kitchen staff
- Collected reservation information and communicate updates to guests via mobile device or in person
Education
High School -
Aspen High School
06-2023
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University of Colorado Boulder
01-2027
Skills
- Customer Service
- Active Listening
- Time Management
- Organization Skills
- Answer Telephone calls
- Customer Follow Up
- Flexible and Adaptable
- Caring and Responsible
Certification
- CPR/AED: Adult, Child, Infant
- (BLS) & Standard First Aid
Interests
Yoga, drawing, Hockey, Skiing, Cats and being outside
Timeline
Restaurant Hostess
Campo De Fiori
06.2022 - 06.2024
Babysitting and Nanny
01.2018 - Current
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University of Colorado Boulder
High School -
Aspen High School