Genesis Quijano
Montrose,Co
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Desk Professional
River Valley Family Health Centers
04.2024 - Current
- Attend lunch and learn training meetings
- Document conversations, incidents, concerns
- Resolve patient complaints and report
- Fix Provider schedules
- Resolve errors in schedules
- Greet and provide great customer service
- Use Computers for various applications such as Excel, Outlook or word processing
- Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
- Enter information into database
- Operate office equipment such as fax machines, copiers or phone systems
- Handle patient inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling
- Schedule and reschedule appointments
- Schedule dental appointments
- Use dental EMR to verify what type of appointment patient is coming in for
- Make reminder calls for patients
- Provide training to new staff
- Train and assist staff with computer needs
- Scan daily reconciliation at the end of day
- Multitasking for Dental and Front desk
- Verify insurance eligibility on a daily basis for patients
- Update insurance information as needed
- Call commercial insurances to verify eligibility and benefits depending if its dental or medical appt
- Verify demographic information, make sure the address and phone number are correct in the system
- Collect co pays on all insurance and unpaid balances
- Scan any patient documents
- Preauthorization for dental insurances
- Schedule and reschedule appointments for dental
- Work patient cases for medical and dental
Interpreter/Resource Specialist
River Valley Family Health Center
07.2023 - Current
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with patients by providing empathetic support and understanding during challenging health situations.
- Assisted patients who were in need of resources. (Food, housing, medical procedures, etc)
Gas Station Attendant/Cashier
Quick Stop Gas Station
05.2021 - 11.2021
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Housekeeper
Alpine Maintance
01.2021 - 07.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
Vista Charter School
Montrose, COSkills
- Client Support
- Spanish and English Fluency
- Appointment Scheduling
- Critical Thinking
- Medical Terminology Knowledge
- Follow-Up Skills
- Telephone etiquette
- Team collaboration
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Professional
River Valley Family Health Centers
04.2024 - Current
Interpreter/Resource Specialist
River Valley Family Health Center
07.2023 - Current
Gas Station Attendant/Cashier
Quick Stop Gas Station
05.2021 - 11.2021
Housekeeper
Alpine Maintance
01.2021 - 07.2021
High School Diploma -
Vista Charter School
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