Gena Burdick
Walmart
Castle Rock,Colorado
36
years of professional experience
Dedicated customer service professional with a proven track record in enhancing efficiency and resolving customer inquiries. Committed to delivering exceptional service and fostering team collaboration.
Work History
Customer Service Representative/Cashier Assistant
25 Years 5 Months- Provided outstanding customer service by efficiently addressing inquiries and resolving issues.
- Guided new team members through service protocols and company policies to enhance operational efficiency and compliance.
- Executed process enhancements to optimize efficiency in customer interactions.
- Facilitated collaboration among cross-functional teams to optimize product availability and enhance customer satisfaction.
Team Leader
10 Years 4 Months- Led team to achieve operational efficiency through effective scheduling and resource allocation.
- Trained and mentored new team members on company policies and procedures.
- Streamlined inventory management processes to reduce stock discrepancies.
- Coordinated daily tasks to ensure timely execution of store operations.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Timeline
Customer Service Representative/Cashier Assistant
Walmart
03.2001 - CurrentRead More
Team Leader
Target
11.1990 - 03.2001Read More
Chatfield Senior Highschool
High School Diploma
Read More