Summary
Overview
Work History
Education
Skills
LANGUAGES
REFERENCES
HOBBIES
ADDITIONAL ACTIVITIES
Timeline
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Gean Carlo Calderon Piza

Gean Carlo Calderon Piza

Bogota

Summary

Aeronautical Engineer, graduated in 2024 from Fundacion Universitaria Los Libertadores, with eight years of experience in the customer service industry, working in bilingual call centers while completing my studies. Over the years, I have also gained experience in sales, enhancing my communication skills, adaptability, and problem-solving abilities. My proficiency in English has significantly improved through constant interaction in bilingual settings. Beyond financial stability, I seek continuous learning and professional growth, aiming to contribute effectively while being in a dynamic and challenging work environment.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Debt Settlement Rep

Staffing Abroad S.A
01.2022 - 02.2025
  • Advised clients on debt consolidation and settlement strategies, negotiating with creditors to secure favorable terms and resolve delinquent accounts. Assessed financial situations, recommended tailored solutions, and managed billing inquiries and disputes while maintaining strong client communication. Consistently exceeded KPIs for client retention, settlement success, and program efficiency, ranking among top performers.

Financial Advisor

Scotiabank
07.2018 - 09.2021
  • Experienced in banking, mortgage processing, and customer service, supporting checking accounts, credit cards, mortgages, and lines of credit. Reviewed income and title documentation, coordinated loan files, resolved transaction and payment disputes, and supported borrowers throughout the mortgage process. Consistently contributed to sales and service targets through cross-selling and client relationship management.

Tech support and Sales

Teleperformance
08.2017 - 06.2018
  • Provided real-time technical support to wireless retail store representatives, troubleshooting POS transactions, SIM/network issues, and device concerns such as IMEI blocks. Diagnosed root causes, guided store staff through system processes, and coordinated solutions to minimize operational disruptions and maintain efficient sales and customer service.

Bilingual sales agent

Convergys
12.2015 - 01.2017
  • Provided customer service and technical support for U.S. telecommunications services, including TV, VoIP, and internet. Troubleshot service issues, guided customers through solutions, and consistently exceeded sales targets through consultative selling, cross-selling, and service upgrades aligned with customer needs.

Education

Technical degree - Full Stack Developer

HENRY
10-2026

Bachelor's degree - Aeronautical Engineering

Fundacion Universitaria los Libertadores
01-2024

under the PMI - Project Management

Fundacion Universitaria los Libertadores
01-2024

Highschool Graduate -

Colegio Superior Americano
Bogotá, Colombia
01-2012

Skills

  • Communication S
  • Minor Procedures
  • Data Analysis
  • Problem-solving
  • Financial analysis
  • Attention to detail
  • Outstanding customer service
  • Empathy understanding
  • Problem solver

LANGUAGES

Spanish NATIVE
English C1

REFERENCES

  • Angela, Piza, Family Member, (+57) 3703921, Aunt
  • Diego Muñoz, Tech support teleperformance +57 3002858058
  • Laura, Rosario, Debt Settlement Program Manager, (+57) 315-827-2626

HOBBIES

Reading, Working out, Minor Investments, Programming

ADDITIONAL ACTIVITIES

  • In my free time I engage in extensive reading on subjects beyond my field of expertise, including economic, laws and political science, as I consider their independence essential for the understanding of global dynamics.
  • Although I do not actively work in my field, my academic training in aeronautical engineering has honed analytical skills that I now apply to high-risk investments. I conduct in-depth analyses of macroeconomic trends, monetary policies, and the financial performance of publicly traded companies, leveraging this expertise to optimize investment strategies in both local and international markets through the BVC.

Timeline

Debt Settlement Rep

Staffing Abroad S.A
01.2022 - 02.2025

Financial Advisor

Scotiabank
07.2018 - 09.2021

Tech support and Sales

Teleperformance
08.2017 - 06.2018

Bilingual sales agent

Convergys
12.2015 - 01.2017

Technical degree - Full Stack Developer

HENRY

Bachelor's degree - Aeronautical Engineering

Fundacion Universitaria los Libertadores

under the PMI - Project Management

Fundacion Universitaria los Libertadores

Highschool Graduate -

Colegio Superior Americano
Gean Carlo Calderon Piza