Gavin Wrenn
Boulder
Summary
Head of operations with proven expertise in team management and operational efficiency. Developed effective sales strategies and resolved customer complaints, resulting in a fourfold increase in business growth over nine years. Committed to leveraging leadership and sales skills to improve customer engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Associate
Lens Crafters
Boulder
01.2025 - 08.2026
- Assisted customers in selecting tailored eyewear based on individual needs and preferences.
- Explained product features and benefits to enhance customer understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Mastered vision insurance benefits to maximize transaction profitability.
- Developed effective sales tactics, boosting overall team performance.
- Utilized conversion tools strategically to improve sales outcomes.
- Consistently upsold products, resulting in higher customer satisfaction and increased sales.
Head of Operations
303 Dirt BMX/MTB Lessons
Boulder
05.2017 - 08.2026
- Coordinated team schedules to maintain optimal staffing levels and support operational efficiency.
- Supervised staff performance and provided constructive feedback for development.
- Recruited, hired, onboarded, and trained new employees.
- Implemented policies and systems to enhance safety and quality of lessons, contributing to improved customer experience.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Oversaw clothing inventory management and maintained optimal stock levels consistently.
- Developed sales tactics that increased customer retention and loyalty.
- Heavily assisted in quadrupling our business in the span of nine years
- Analyzed social media metrics to inform strategy and improve engagement rates.
- Created engaging posts that aligned with brand messaging and audience interests.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO12-2025
Skills
- Sales strategy development
- Sales goal achievement
- Market analysis
- Customer service and support
- Time management
- Team leadership
- Effective communication
- People skills
Timeline
Sales Associate
Lens Crafters
01.2025 - 08.2026
Head of Operations
303 Dirt BMX/MTB Lessons
05.2017 - 08.2026
Bachelor of Arts - Psychology
University of Colorado At Boulder