Gavin Albrecht
Broomfield
Summary
Dynamic professional with a proven track record in enhancing customer loyalty and retention, notably at Cintas. Skilled in negotiation tactics and client service, I excel in driving sales and fostering strong relationships. Achievements include streamlining delivery processes and increasing route volume.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Sales and Service Representative
Cintas
07.2023 - Current
- Delivered products to clients, showcasing additional materials/goods that would benefit their businesses directly.
- Streamlined the delivery process for increased efficiency, ensuring accurate invoices and timely follow-ups.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Conducted regular check-ins of client satisfaction levels through customer feedback to continuously improve service quality.
- Increased route volume by selling additional products/services offered by Cintas
- Pursued and executed customer renewals to ensure customer commitment to Cintas.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
General Manager
Abos Pizza
04.2012 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Airport Operations Crewmember
Estherville Aviation
08.2011 - 04.2012
- Conducted thorough pre-flight checks to ensure all necessary documents were in order before departure.
- Trained new hires on airport operations procedures, fostering a team-oriented work environment.
- Maintained flight and event logs, student pilot flying records and flight operations records of incoming and outgoing flights.
- Oversaw fueling and maintenance for customers aircraft
Education
Associate of Applied Science - Aviation
Iowa Lakes Community College
Estherville, IA05-2012
Skills
- Goal oriented
- Performance tracking
- Customer Loyalty
- Sales driven
- Delegating assignments and tasks
- Time management
- Client service
- Customer experience enhancement
- Objection handling
- Customer retention
- Upselling and cross selling
- Negotiation tactics
- Contract negotiations
Timeline
Sales and Service Representative
Cintas
07.2023 - Current
General Manager
Abos Pizza
04.2012 - 05.2023
Airport Operations Crewmember
Estherville Aviation
08.2011 - 04.2012
Associate of Applied Science - Aviation
Iowa Lakes Community College
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