Gary Alexander Bursae
Colorado Springs
Summary
Dynamic IT professional with extensive experience at Dexian, specializing in desktop troubleshooting and client support. Proven ability to enhance operational efficiency through effective asset management and documentation. Recognized for strong communication skills and dedication to IT compliance, ensuring high levels of technical support and user satisfaction. Demonstrates adaptability in fast-paced environments and consistently delivers high-quality work under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Desktop Technician
Dexian
Colorado Springs
09.2024 - Current
- Installed and configured desktop systems and peripheral devices for end-users across multiple locations.
- Provided technical support for software applications and operating systems via phone and in-person visits.
- Diagnosed and resolved hardware issues, performing repairs on desktop equipment as needed.
- Maintained IT supply inventory and managed asset tracking processes for efficient operations.
- Assisted with onboarding new employees, including equipment setup and training sessions.
- Collaborated with team members to efficiently resolve complex technical problems.
- Documented support procedures and created user guides for common technical issues.
- Ensured compliance with company policies during equipment maintenance, upgrades, and disposal.
Fire Control Technician
United States Navy
Norfolk
03.2015 - 09.2024
- Managed qualifications for over 150 sailors, enhancing team readiness
- Ensured compliance by maintaining vital records for over 50 sailors
- Spearheaded vital missions, contributing to National Security
- Enhanced system capabilities by embracing new technologies
- Played a key role in implementing IT infrastructure and cyber projects
- Ensured smooth operations by maintaining local server, storage, and network environment
- Demonstrated ability to troubleshoot and solve problems with desktop PCs, laptops, and printers
General Manager
Subway
Denver
03.2014 - 03.2015
- Oversaw scheduling operations for team of 30+, optimizing for anticipated guest traffic
- Delivered exceptional customer service with a success rate of over 98%
- Applied advanced troubleshooting and repair skills to maintain equipment functionality
- Developed troubleshooting strategies that minimized equipment downtime, enhancing overall guest experience
Guest Service Team Lead
Target
Colorado Springs
03.2012 - 03.2013
District Manager
Subway
Tampa
08.2010 - 03.2012
- Directed district territory, fostering optimal team performance through daily oversight and mentorship
- Deployed data-driven solutions, curtailing financial risks
- Adhered to food service regulations, achieving flawless corporate inspections
- Kept labor costs under 28%, utilizing demand forecasts
- Recruited and onboarded managers effectively, resulting in over 90% retention rate
Education
SSCP -
Allegiant Giving
08.2024
Google Cybersecurity Professional Certificate -
Allegiant Giving
08.2024
Google IT Professional Certificate -
Allegiant Giving
08.2024
Security+ -
CompTIA
08.2024
Advanced Diploma -
Great Bridge High School
Chesapeake, VABachelor of Science - Cybersecurity
Colorado State University Global Campus
Colorado Springs, COSkills
- Client Support
- Desktop troubleshooting
- Asset management
- Customer relationship management
- IT compliance
- Documentation practices
- Effective communication
- Attention to detail
- Time management
- Computer hardware repair
- Help desk experience
- Backup and recovery
- Advanced troubleshooting
- Ticketing systems
- Mobile device management
- Remote desktop support
- Training and mentoring
- Ticketing system oversight
- IT security best practices
- Hardware Support
- Software Maintenance
- Documentation
- IT Operations
References
- Ryan Ellwood, US Navy, ryan.ellwood12@gmail.com
- Mathew Witte, US Navy, wittemp@yahoo.com
- Maxwell Goldman, US Navy, 8603892602
- Jake Schneider, US Navy, Jake.a.schneider2.mil@us.navy.mil, 8184626591
- Jaden Kes, Dexian, 6122230896
- Bo Mullis, Aerospace, 7196614985
- Devin Lott, Aerospace, 7198219468
Clearance
Active TS/SCI Clearance
Websites
Accomplishments
- Navy and Marine Corps Achievement Medal (Five Time Recipient)
Certification
- COMPTia Security+
- (ISC)² Systems Security Certified Practitioner (SSCP)
- Google Cybersecurity Professional
- Google IT Support Professional
Timeline
Desktop Technician
Dexian
09.2024 - Current
Fire Control Technician
United States Navy
03.2015 - 09.2024
General Manager
Subway
03.2014 - 03.2015
Guest Service Team Lead
Target
03.2012 - 03.2013
District Manager
Subway
08.2010 - 03.2012
SSCP -
Allegiant Giving
Google Cybersecurity Professional Certificate -
Allegiant Giving
Google IT Professional Certificate -
Allegiant Giving
Security+ -
CompTIA
Advanced Diploma -
Great Bridge High School
Bachelor of Science - Cybersecurity
Colorado State University Global Campus