Gary Zambrano
Denver
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Instacart
01.2021 - Current
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Hotel Front Desk Receptionist
Accor Group Of Hotels
04.2019 - 08.2019
- Resolved service-related problems and documented actions in system.
- Implemented marketing and promotional initiatives to increase occupancy.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
Head tennis coach
Tech Tennis Center
01.2021 - 12.2021
- Assigned head tennis coach throughout many years at different times
- Been assigned other roles aimed towards the company's growth, thus giving more experience in areas such as sales, networking, organizing and coordinating events.
- These roles have given me better skills of communication, sales, networking and over all growing project.
- Assignments such organizing 2 major events per month with different companies
Tennis Coach
Tennis Innovators Academy
01.2016 - 06.2018
- As a tennis coach here I was assigned to the growth of this fairly new company. Roles such as networking with new incoming clients and potential clients, organizing and leading private group clinics.
- As well organizing top notch lessons for other coaches to run
- Growth to over $1M per season achieved
Assistant coach
Indiana Institute of Technology
09.2014 - 05.2015
- As a assistant coach I was in charge or organizing practices logistics, keeps players motivated and in good health, help the head coach recruit new possible players to the team, on site coaching during meet ups, and over all keeping the daily tasks of the team running smoothly.
Education
Bachelor’s - Criminal Justice: Forensic analysis
Indiana Institute of Technology
Fort Wayne, IN05.2015
Skills
- Competitive Analysis
- Decision Making
- Good listening skills
- Organizational leadership skills
- Analytical skills
- Self-motivated professional
- Adaptability
- Conflict resolution
- Travel experience
- Travel administration
- Travel knowledge
- Traveling abilities
- Travel Budget Management
- Content creation
- Customer Service
Timeline
Personal Shopper
Instacart
01.2021 - Current
Head tennis coach
Tech Tennis Center
01.2021 - 12.2021
Hotel Front Desk Receptionist
Accor Group Of Hotels
04.2019 - 08.2019
Tennis Coach
Tennis Innovators Academy
01.2016 - 06.2018
Assistant coach
Indiana Institute of Technology
09.2014 - 05.2015
Bachelor’s - Criminal Justice: Forensic analysis
Indiana Institute of Technology
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