Gary Wilbourn
Colorado Springs
Summary
Dedicated Cybersecurity professional and Army Veteran, currently excelling as a Systems Administrator at Aleut Federal in support of USSPACECOM. Holding an active TS-SCI clearance and certified in CompTIA Security+, ITIL, and Project Management. Actively pursuing a Bachelor’s degree in Cybersecurity and Information Assurance. Passionate lifelong learner, constantly seeking new knowledge and skills to stay ahead in the ever-evolving field of cybersecurity. Proven leadership abilities and a commitment to continuous professional development. Eager to leverage my experience and education as a Cyber Security Engineer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Administrator
Aleut Federal
03.2024 - Current
- Maintained IT systems supporting government networks, including NIPR, SIPR, and JWICS, as well as other IT initiatives directed by the Department of Defense in support of USSPACECOM.
- Conducted annual validation, creation, modification, and removal of user accounts, maintaining secure access control and ensuring adherence to security protocols.
- Ensured comprehensive compliance with government IT requirements throughout the entire IT service lifecycle, including day-to-day operations and long-term projects.
- Applied ITIL best practices to enhance service delivery, improve customer satisfaction, and support continuous integration and improvement initiatives.
- Diagnosed and resolved hardware, software, and networking issues, significantly reducing downtime and increasing overall productivity by 20%.
- Hands-on experience with Windows, Linux, and MacOS environments, facilitating seamless system administration and cross-platform support.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Performed system backups, updates, and provisioning for laptops, desktops, and cell phones, ensuring data integrity and system reliability.
Help Desk Technician
Aleut Federal
03.2024 - Current
- Diagnosed and resolved technical failures, meticulously documenting incidents and corrective actions in ServiceNow to enhance transparency and drive continuous improvement.
- Led troubleshooting and problem resolution for VIP and Executive Personnel’s mobile devices and desktops, ensuring minimal downtime and efficient issue resolution.
- Collaborated with DISA to create and manage accounts for VIPs and customers, provisioning SIPR WinDARs and SIPR Tablets, ensuring secure and seamless access.
- Developed and maintained SOPs for emerging issues on end-user devices, driving continuous improvement and standardization.
- Managed trouble tickets using ServiceNow, ensuring timely resolution and customer satisfaction.
- Provided comprehensive support for mobile device hardware and software from multiple vendors such as Apple, Samsung, and BlackBerry, in support of USSPACECOM.
- Utilized expertise in Apple Business Manager (ABM), Verizon Business Manager, Blackberry UEM, and Purebred to provision iPhones and other peripherals, ensuring efficient deployment and management.
- Supported wireless and cellular technology in accordance with USSPACECOM policies and procedures.
- Maintained wireless carrier network services such as voice, data, SMS, MMS, data tethering, mobile hotspots, and management of carrier mobile telephone numbers between devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Tested and analyzed devices to improve performance and reliability.
Military Police Officer
United States Army
01.2017 - 03.2024
- Led and managed a team of 12-18 personnel, ensuring project milestones were met, operational readiness was maintained, and team discipline was upheld.
- Maintained meticulous records of team operations, including detailed incident reports and precise equipment inventories, demonstrating a commitment to operational excellence.
- Implemented advanced forensic and biometric technologies in project workflows, enhancing data accuracy and efficiency in investigative processes.
- Maintained critical project communications infrastructure, demonstrating proficiency in sophisticated communication technologies and ensuring seamless information flow.
- Conducted thorough risk assessments, identifying potential security threats and vulnerabilities, and contributed to the development of strategic risk mitigation plans.
- Spearheaded comprehensive intelligence gathering and analytical processes to bolster mission planning and threat evaluation ensuring robust security measures.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Controlled base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Maintained 100% accountability of assigned equipment worth more than $250,000,000.
- Defused volatile situations using effective verbal de-escalation techniques, preventing unnecessary use of force or harm to individuals involved.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05-2025
Associate of Applied Science - Criminology
Purdue University Global
2550 Northwestern Avenue, West Lafayette, IN 4790603-2021
Skills
- RMF
- Agile
- Python
- Host-based Security
- Time Management
- Leadership
- Information Assurance
- Interpersonal Skills
Certification
CompTIA Security+ ce
Project Management (CAPM)
PeopleCert ITIL 4 Foundation
IBM Cybersecurity Analyst Professional
Additional Training
ACI Tech Academy - Network Support Specialist Program
ACI Tech Academy - Computer User Support Specialist Program
Try hack me- Junior Penetration Tester Path
Timeline
Systems Administrator
Aleut Federal
03.2024 - Current
Help Desk Technician
Aleut Federal
03.2024 - Current
Military Police Officer
United States Army
01.2017 - 03.2024
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Criminology
Purdue University Global
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