Garrett Breaux
Colorado Springs,CO
Summary
Forward-thinking individual with a history in various Management positions. Known for success in retail industries and leadership skills that have encouraged colleagues to complete tasks together and effectively. Dedicated to efficient conflict resolution and excellent customer services. Has a strong relationship with technology, with an independent interest in building computers and working with new hardware and applications.
Overview
10
10
years of professional experience
Work History
Critical Situation Manager
Tek Experts - Microsoft
09.2022 - Current
- Built and strengthened relationships internationally and locally to manage effective planning on behalf of affected global end-clients, determining the proper technical support needed.
- Recorded information regarding downed virtual environments, servers, and other Microsoft Products to calculate the impact to a business.
- Utilized comprehensive risk analysis to identify, assess and manage approximately 5 cases simultaneously for emergency management risks.
- Collaborated with multiple Engineering teams and various Support roles during an investigation in order to minimize the downtime for an affected corporation.
Lead
Guitar Center
08.2021 - 06.2022
- Led sales team to exceed quarterly sales goals.
- Reset money tills at night to prepare them for next shift.
- Kept detailed track of sales and customer information in company system.
- Also participated in sales, and maintained relationships with customers to keep them shopping with us for their music gear.
Closing Manager
Safeway
04.2019 - 06.2021
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Audit safe, and secure all cash and tills in safe before close.
- Handle employee disputes, or customer complaints to ensure a healthy work environment.
Manager
Sonic
03.2018 - 02.2019
- Assisted customers who have complaints, need something replaced, or have questions about our store.
- Used Microsoft excel to keep track of sales, and distributed money.
- Organize safe, and make deposits to bank when necessary.
- Supervise employees to make sure they arrive on time, and do their jobs appropriately and correctly.
Drive Thru Service
Sonic
04.2016 - 03.2018
- Learned to work as a team with the Sonic crew. Everyone cooperated to make sure we got the customers order right and on time.
- Frequently answered questions concerning the menu while giving great customer service.
- Used organizational skills to keep the station clean and fully stocked.
Customer Service/Cashier
Albertsons
01.2014 - 02.2016
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Focused on speed and efficiency to not waste the customers time, while still engaging in conversation and giving great customer service.
- Trained multiple courtesy clerks, and made sure they were comfortable in their positions.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
No Degree - Information Technology
Alvin Community College
Alvin, TXNo Degree - Cyber Security
Pikes Peak Community College
Colorado Springs, COGED -
Alvin Community College
Alvin, TX06.2016
Skills
- Microsoft Applications
- Computer Hardware/Software Experience
- Effective Leadership Abilities
- Staff training/development
- Team Player
- Crisis Management Skills
- Data Entry
- Excellent Communication
- Organization and Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Attended the Junior National Young Leaders Conference in Washington D.C.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Critical Situation Manager
Tek Experts - Microsoft
09.2022 - Current
Lead
Guitar Center
08.2021 - 06.2022
Closing Manager
Safeway
04.2019 - 06.2021
Manager
Sonic
03.2018 - 02.2019
Drive Thru Service
Sonic
04.2016 - 03.2018
Customer Service/Cashier
Albertsons
01.2014 - 02.2016
No Degree - Information Technology
Alvin Community College
No Degree - Cyber Security
Pikes Peak Community College
GED -
Alvin Community College
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