Gaige Cox
Littleton
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager of Operations
Dicks Sporing Goods
09.2024 - Current
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Freight Flow Lead
Dicks Sporting Goods
06.2021 - Current
- Receiving trucks and leading the truck team to process and push trucks.
- Planning ahead each week to prepare for any claims or transfers that might need done.
- Completing any claims or transfers in a timely and organized manner.
- Reviewing defectives and ensuring all are able to be sent back to our distribution center defective per guidelines.
- Reworked the truck process in order to improve the effectiveness and efficiency of the truck.
- Lowered shrink results from the year prior.
Lodge Lead
Dicks Sporting Goods
06.2021 - Current
- Merchandising product on the floor.
- Selling guns and keeping track of all firearms that come in and out of the store.
- Set recovery standards and hold teammates accountable for those standards.
Footwear Lead
Dicks Sporting Goods
06.2021 - Current
- Roleplay with teammates to continue developing their 4 steps of selling skills.
- Manage and uphold stockroom standards.
- Preplan for gameplans and build an action plan to meet deadlines and accurately merchandise the product.
- Lead a team each week and plan out tasks and projects in order to uphold footwear clean and bright standards.
- Analyzing sales and other statistics to understand what is selling and how to push sales in other areas.
Key Carrying Lead
Dicks Sporting Goods
06.2021 - 09.2024
- Opening and closing the store as the manager on duty.
- Counting cash and creating deposits.
- Lead teams to engage with every athlete.
- Handle any customer service opportunities and coach teammates when situations occur.
Apprentice
Cox Electric
05.2020 - 06.2021
- Wiring houses and working on remodel jobs for clients homes.
- Proposed organized plans of action to complete tasks in the most efficient manner possible.
Crew lead
Little Caesars
09.2017 - 05.2020
- Assumed responsibility of the store as the manager on duty, building a strong sense of teamwork and purpose.
- Counting cash and creating deposits.
- Leading teams at peak hours to quickly serve customers.
Education
Diploma -
Central High School
St. Joseph, MO05.2020
Skills
- Store maintenance
- Scheduling coordination
- Operational efficiency
- Stock management
- Performance evaluations
- Inventory control
- Customer relations
- POS systems operations
- Customer service management
- Cash auditing
- Inventory counting
- Employee coaching
Timeline
Assistant Store Manager of Operations
Dicks Sporing Goods
09.2024 - Current
Freight Flow Lead
Dicks Sporting Goods
06.2021 - Current
Lodge Lead
Dicks Sporting Goods
06.2021 - Current
Footwear Lead
Dicks Sporting Goods
06.2021 - Current
Key Carrying Lead
Dicks Sporting Goods
06.2021 - 09.2024
Apprentice
Cox Electric
05.2020 - 06.2021
Crew lead
Little Caesars
09.2017 - 05.2020
Diploma -
Central High School
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