Gabrielle Williams
Aurora
Summary
Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Warehouse Packer
Obermeyer
07.2022 - 09.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
Customer Service Agent
I3 Logistics, LLC
10.2021 - 03.2022
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Maintained detailed records of customer interactions and transactions
- Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently
- Started files for current/ future clients to run drug screening panels for both DOT and non-DOT employers
- Looked for training opportunities to improve my customer relationships, management skills, as well as increase customer satisfaction.
Administrative Assistant
LOX Unlimited Beauty Salon
04.2017 - 01.2020
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Use agile work methods to ensure that projects were completed quickly and successfully interact with customers
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Went over all of incoming mail, prioritized them, and decided what steps needed to be taken
- Greeted customers and visitors in person as well as over the phone
- Maintain a clean and safe environment for both Staff and customers
Customer Service Representative
Community College of Denver
05.2012 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Diploma -
Overland High School
Skills
- Effective time management
- Adaptable learner
- Effective communication
- Proficient in Microsoft Office
- Team leadership
- Effective Time Management
- Client support
- Quickly adjusting to change
- Computer Skills
- Microsoft Excel
Timeline
Warehouse Packer
Obermeyer
07.2022 - 09.2024
Customer Service Agent
I3 Logistics, LLC
10.2021 - 03.2022
Administrative Assistant
LOX Unlimited Beauty Salon
04.2017 - 01.2020
Customer Service Representative
Community College of Denver
05.2012 - 03.2013
Diploma -
Overland High School
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