Gabrielle Griffin

• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Measured and created an action plan on KPI selling pertaining to Sales plan, Comp sales, conversion, ADS, UPT and rewards program utilizing reporting system.
• Leading and managing associates through day to day tasks, customer experience and driving results.
• Securing planning and execution of marketing, freight and seasonal product moves.

-Training, Development, and coaching of staff

-Act in accordance with company policy and legal liquor distribution guidelines.

- Opening and closing procedures including cash handling, arming and disarming building.

-Act as manager on duty to secure business operations and loss prevention standards.

- Delivery of exceptional customer service by greeting, directing and fulfilling orders for customers.

-Answering and directing all incoming calls to the correct department.

• Analyzed and followed up with weekly sales KPIs for entire store and set action plan for department manager and visual team to secure.
• Created strategic schedules for 25 staff members utilizing budget hours to maintain profitability and store operations standards.
• collaborated with the visual team to execute commercial planning and prioritize actions that have a clear impact on selling.
• Planned and followed up with sales team on truck processing and ensure on time completion.
• Oversaw and communicated a plan for department manager success with recruitment, onboarding, training and development of sales staff.

• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
• Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
• Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics and living the company's values.