Gabrielle Elder-Roeser
Longmont
Summary
Dynamic professional excelling in customer service and problem resolution. Enhanced customer satisfaction by implementing efficient workflows and fostering teamwork. Adaptable and detail-oriented, leveraging strong organizational skills to support operational efficiency and continuous improvement.
Overview
13
13
years of professional experience
Work History
Operations Associate
Kohls Department Store
Longmont
08.2025 - Current
- Managed inventory levels to maintain optimal product availability for customers.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Collaborated with team members to streamline workflow, enhancing service quality.
- Shipped and received packages and materials according to company procedures.
Dispatch/Customer Service
Naples Pool Service
05.2021 - 08.2025
- Identified and addressed customer needs promptly, improving satisfaction.
- Resolved customer issues using strong problem-solving skills, enhancing service quality.
- Passionate about learning and committed to continual improvement.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure availability of materials for seamless operations.
- Updated and maintained databases with current information.
Assistant Manager
Dollar General
06.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Addressed and resolved customer complaints promptly, improving satisfaction.
- Maintained clean, safe, organized store environment, enhancing customer experience.
- Conducted regular inventory counts to verify stock levels and forecast future needs.
Inmate Supervisor
Aramark
09.2013 - 10.2015
- Oversaw daily operations of department, ensuring efficient workflow and timely task completion.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied leadership and problem-solving skills to enhance team efficiency and organize workflows.
- Implemented safety protocols to reduce workplace accidents and ensure compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
No Degree - Exercise Physiology
Barry University
Miami, FLSkills
- Customer service
- Data analysis
- Problem solving
- Attention to detail
- Organization and time management
- Adaptability
- Teamwork and collaboration
- Critical thinking
- Communication skills
Timeline
Operations Associate
Kohls Department Store
08.2025 - Current
Dispatch/Customer Service
Naples Pool Service
05.2021 - 08.2025
Assistant Manager
Dollar General
06.2018 - 03.2020
Inmate Supervisor
Aramark
09.2013 - 10.2015
No Degree - Exercise Physiology
Barry University