Gabrielle Elder-Roeser
Longmont
Summary
Dynamic professional with a proven track record at Naples Pool Service, excelling in customer service and problem resolution. Recognized for fostering teamwork and enhancing customer satisfaction through effective communication. Adaptable and detail-oriented, I leverage strong organizational skills to drive operational efficiency and support continuous improvement initiatives.
Overview
26
26
years of professional experience
Work History
Dispatch/Customer Service
Naples Pool Service
05.2021 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Dollar General
06.2017 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
Naples Driving Range
04.2000 - 03.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Golf Professional
Glen Eagle Golf and Country Club
09.1999 - 03.2001
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
- Assisted with the coordination of charity tournaments to support local community initiatives.
Golf Caddy
Calusa Pines
08.1999 - 05.2000
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
- Supported golfer performance with expert advice on shot strategies and course conditions.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
- Streamlined golfer''s decision-making process by offering precise green reading and putting tips.
- Contributed to a well-organized golf course by promptly raking bunkers and replacing flagsticks.
- Cleaned and maintained balls, clubs, and course amenities.
- Carried two bags of clubs for full 18-hole rounds of golf.
Education
No Degree - Exercise Physiology
Barry University
Miami, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Excellent communication
- Problem resolution
- Attention to detail
- Computer skills
- Organization and time management
Timeline
Dispatch/Customer Service
Naples Pool Service
05.2021 - 08.2025
Assistant Manager
Dollar General
06.2017 - 03.2019
Sales Associate
Naples Driving Range
04.2000 - 03.2001
Assistant Golf Professional
Glen Eagle Golf and Country Club
09.1999 - 03.2001
Golf Caddy
Calusa Pines
08.1999 - 05.2000
No Degree - Exercise Physiology
Barry University
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