Gabriella Horton
The Navigators
Colorado Springs
4
years of professional experience
While working both retail and in the food industry, I excel in customer service and product knowledge. I am skilled in cash handling and POS operations. I fostered strong client relationships, enhancing satisfaction and loyalty. My commitment to organization and teamwork consistently improves team spirit and customer experience, driving repeat business and referrals. Whether working in a steady or fast-paced environment, I bring my best and am always striving to learn more and put in my best effort into every project and day.
Work History
Host/Server
7 Months- Greeted guests warmly, managed seating flow, and ensured prompt table assignments.
- Took accurate food and beverage orders, entered requests clearly, and minimized service errors.
- Coordinated with kitchen staff to deliver meals efficiently and resolve special requests.
- Monitored dining area cleanliness, reset tables quickly, and maintained welcoming service standards.
- Processed payments accurately, balanced transactions, and handled guest questions professionally.
- Resolved guest concerns calmly, preserving positive experiences and smooth front-of-house operations.
Retail Worker
2 Years 9 Months- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of sales floor.
- Operated cash register, processing transactions accurately.
- Stocked shelves and ensured proper product placement.
- Collaborated with team to enhance customer service experience.
- Engaged with customers to foster a welcoming shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Learned how to properly care for many different animals (dogs, cats, small mammals, birds, fish, reptiles, bugs).
House Cleaner
5 Months- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Utilized eco-friendly cleaning products to promote a healthy living environment for clients.
- Implemented efficient time management strategies to maximize productivity during cleaning sessions.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Adapted cleaning methods based on client preferences and specific property requirements.
Education
Associate of Arts - General Studies
- 3.9 GPA at Pikes Peak State College
- History of Architecture (A)
- Print Reading for CAD (A)
- Print Reading for Residential and Commercial (currently taking)
- Architectural Drawing Theory (currently taking)
- Honors in Humanities (Senior year of high school)
Skills
Customer service
Fast-paced decision making
Connecting with customers and providing what they want to the best of my abilities
Cash handling
Product knowledge that foster recommendations
POS system operation
Store organization
Time management
Client relationship building
Team collaboration
Returns and exchanges management
Customer assistance
Timeline
Host/Server
The Navigators
03.2026 - CurrentRead More
Retail Worker
Pet Supplies Plus
06.2023 - 03.2026Read More
House Cleaner
Self-employeed
01.2023 - 06.2023Read More
Pikes Peak State College
Associate of Arts from General Studies
Read More