Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriele Chelossi

Montreal

Summary

Dynamic customer service professional with experience at Teleperformance Canada, excelling in problem-solving and effective communication. Proven track record of enhancing customer satisfaction and training new hires. Adaptable and committed to maintaining high service standards, ensuring a positive experience for every client.

Overview

8
8
years of professional experience

Work History

Busboy

Ristorante Lucca
Montreal
05.2022 - Current
  • Assisted servers by promptly clearing tables of dishes and utensils.
  • Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
  • Reset tables for new customers in an efficient manner.
  • Removed dirty dishes, glasses, and silverware from tables to be washed.
  • Cleaned and sanitized tables, chairs, and booths after each customer's departure.

Customer Service Representative

Teleperformance Canada
Montreal
07.2017 - 09.2019
  • Assisted customers with inquiries and product information via phone and chat.
  • Resolved customer complaints effectively to enhance satisfaction and loyalty.
  • Collaborated with team members to improve service processes and communication.
  • Trained new hires on company policies and customer service best practices.
  • Documented customer interactions accurately in the database for future reference.

Education

DEP - Computer Support

Teccart
Montreal
07-2017

Bachelor of Science - Computer Science

Concordia University
Montreal

High School Diploma -

ITIS Enrico Fermi
Lucca, Italy

Skills

  • Customer service
  • Adaptability
  • Effective communication
  • Problem-solving

Languages

Italian
First Language
English
Advanced (C1)
C1
Fren
Upper Intermediate (B2)
B2

Timeline

Busboy

Ristorante Lucca
05.2022 - Current

Customer Service Representative

Teleperformance Canada
07.2017 - 09.2019

DEP - Computer Support

Teccart

Bachelor of Science - Computer Science

Concordia University

High School Diploma -

ITIS Enrico Fermi
Gabriele Chelossi