Gabriele Chelossi
Montreal
Summary
Dynamic customer service professional with experience at Teleperformance Canada, excelling in problem-solving and effective communication. Proven track record of enhancing customer satisfaction and training new hires. Adaptable and committed to maintaining high service standards, ensuring a positive experience for every client.
Overview
8
8
years of professional experience
Work History
Busboy
Ristorante Lucca
Montreal
05.2022 - Current
- Assisted servers by promptly clearing tables of dishes and utensils.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
- Reset tables for new customers in an efficient manner.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
Customer Service Representative
Teleperformance Canada
Montreal
07.2017 - 09.2019
- Assisted customers with inquiries and product information via phone and chat.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Collaborated with team members to improve service processes and communication.
- Trained new hires on company policies and customer service best practices.
- Documented customer interactions accurately in the database for future reference.
Education
DEP - Computer Support
Teccart
Montreal07-2017
Bachelor of Science - Computer Science
Concordia University
MontrealHigh School Diploma -
ITIS Enrico Fermi
Lucca, ItalySkills
- Customer service
- Adaptability
- Effective communication
- Problem-solving
Languages
Italian
First Language
English
Advanced (C1)
C1
Fren
Upper Intermediate (B2)
B2
Timeline
Busboy
Ristorante Lucca
05.2022 - Current
Customer Service Representative
Teleperformance Canada
07.2017 - 09.2019
DEP - Computer Support
Teccart
Bachelor of Science - Computer Science
Concordia University
High School Diploma -
ITIS Enrico Fermi