Gabriela Tarazona

• Developed customized account plans for clients to help them achieve their business goals.
• Streamlined internal processes for better efficiency in account management tasks.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Create action plans along with other areas to improve performance and KPI results
• Tracked and prepared weekly reports to management.

• Trained supervisors to develop new team leads for operation department needs.

• Coordinated supervisory assignments to maintain strong front-line leadership over operations.

• Evaluated supervisors performance and coached and trained to improve weak areas.

• Introduced team contests and goals to enhance productivity and improve employee morale.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints and resolved issues
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Set overall vision and provided team leadership.

• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Educate callers on tool and platform usage