Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gabriela Ramirez

Westminster

Summary

Dynamic and empathetic Customer Service Associate with a proven track record at Kohls Department Store, enhancing customer satisfaction through effective communication and bilingual support (English/Spanish) seeking to join a successful organization.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Early Child Education Teacher

Front Range Early Learning Center
08.2021 - Current
  • Collaborated with colleagues to create interdisciplinary lessons, enhancing student engagement and retention of material.
  • Implemented differentiated instruction strategies to meet the diverse needs of all learners in the classroom.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Mentored new teachers, sharing best practices and providing guidance for successful classroom management techniques.
  • Improved classroom management by implementing consistent routines and clear expectations.
  • Contributed to a positive school culture by participating in extracurricular activities and supporting various initiatives within the school community.
  • Created and developed lesson plans to meet students' academic needs.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Attention to detail and managed individual needs for students.

Customer Service Associate

Kohls Department Store
09.2020 - 12.2021

Provided assistance to customers and offered my help to anyone around the store that needed it. Offered assistance in translation for customers who did not speak English. Operated the cash register and processed purchases as well as returns. Signed up customers for Credit Cards and Rewards program.

Customer Service Associate

Walgreens
12.2020 - 02.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Operated Cash Register and assisted customers with purchases as well as returns.

Education

Front Range Early Learning Center
Commerce City, CO

High School Diploma -

Prairie View High School
Henderson, CO
05.2021

Skills

  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Time Management
  • Bilingual English/Spanish
  • Patient and Empathetic

Languages

Spanish
Native or Bilingual

Certification

  • Certified ECT - Front Range Early Learning Center

Timeline

Early Child Education Teacher

Front Range Early Learning Center
08.2021 - Current

Customer Service Associate

Walgreens
12.2020 - 02.2021

Customer Service Associate

Kohls Department Store
09.2020 - 12.2021
  • Certified ECT - Front Range Early Learning Center

Front Range Early Learning Center

High School Diploma -

Prairie View High School
Gabriela Ramirez