Gabriela Palacios
Account Manager
Bogota
Summary
Results-driven professional with expertise in sales management, demand generation, and customer acquisition. Skilled in negotiation, account management, and stakeholder engagement to drive business growth. Passionate about building relationships, optimizing sales processes, and enhancing customer success through strategic insights.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Account Manager
SoftwareONE
06.2024 - Current
- Deep knowledge of territory dynamics and market trends to drive business opportunities.
- Managed and expanded key account portfolios, driving the adoption and optimization of cloud solutions.
- Led high-value contract negotiations, ensuring strategic alignment and business growth.
- Managed and executed private sector bids, optimizing win rates and competitive positioning.
- Developed and implemented upselling strategies and customer success plans to maximize retention and lifetime value.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Demand Generetion Intern
Amazon Web Services
11.2022 - 03.2024
- Designed and executed campaigns to drive new customer acquisition.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Managed and implemented incentives and initiatives for digital transformation projects across various clients.
- Planned and executed territory management strategies to maximize sales potential.
- Monitored and achieved KPIs related to lead generation and deal closure.
- Prospected new clients and built strong stakeholder relationships.
- Analyzed problems and worked with teams to develop solutions.
Education
Associate of Science - Enviromental Engineer
Universidad Central
Cra. 5 # 21-38 02.2020 - 12.2025
Skills
HARD SKILLS
- Demand Generation & Lead Nurturing – Sales Navigator, Apollo, ZoomInfo, Outreach
- Customer Acquisition & Prospecting Campaigns – LinkedIn Ads, Marketo, Email Marketing
- CRM & Customer Relationship Management – Salesforce, Dynamics 365, Google & Microsoft Digital Workplace
- Data Analytics & Business Intelligence – ERP Navision, Power BI, Python, Quicksight
- Lead Qualification & Nurturing – SQL, MQL, inbound & outbound strategies
- End-to-End Sales Cycle Management – From prospecting to closing
Soft Skills
- Teamwork & Collaboration
- Resilience & Adaptability
- Assertive Communication
- Relationship Building & Rapport
- Customer Guidance Throughout the Sales Cycle
Certification
Cloud Practitioner (AWS)
Hobbies
- Exploring diverse film and TV genres – Analyzing storytelling techniques and cultural narratives.
- Discovering gastronomic gems in Bogotá – Exploring local and international cuisine to understand culinary trends.
- Studying Psychology – Learning about human behavior, decision-making, and cognitive processes.
Timeline
Advanced Microsoft Copilot Training
08-2025
Account Manager
SoftwareONE
06.2024 - Current
Neuro-Linguistic Programming (NLP) Training (AWS)
06-2024
Cloud Practitioner (AWS)
12-2022
Demand Generetion Intern
Amazon Web Services
11.2022 - 03.2024
Associate of Science - Enviromental Engineer
Universidad Central
02.2020 - 12.2025
Similar Profiles
Tessa SchaeferTessa Schaefer
Account Manager at SoftwareOneAccount Manager at SoftwareOne
Thomas GabrielThomas Gabriel
Corporate Account Manager - North East at SoftwareONECorporate Account Manager - North East at SoftwareONE
Mukul JainMukul Jain
Senior Cloud Consultant at SoftwareOneSenior Cloud Consultant at SoftwareOne