Gabriela García Fernández
Cali
Summary
Professional focused on customer service, with a solid vocation to provide a warm, close and efficient attention. I specialize in generating positive experiences that not only solve needs, but also strengthen the relationship between the client and the company. I stand out for my empathetic communication, speed in managing solutions and ability to adapt to different customer profiles. I am proactive, organized and committed to excellence in every interaction, always seeking to exceed expectations and contribute to a good working environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Convertion Expert
Oasis Legal Group
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Credit Consultant
Teleperformance
07.2023 - 02.2024
- Optimized company revenue through the implementation of effective pricing structures based on market research and competitor analysis.
- Generated detailed performance reports to track progress towards individual client goals, facilitating adjustments as needed for optimal outcomes.
- Consulted on end-to-end wholesale credit lifecycle spanning sales, origination, fulfillment, servicing and portfolio management.
- Identified areas for process improvement within the organization, leading to increased efficiency and reduced operational costs.
Crew
Arcos Dorados
10.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Freelancer Digital Marketing
New Green
02.2021 - 03.2022
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Managed social media ad campaigns, achieving higher conversion rates and engaging more effectively with target audiences.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Foundress
Caveat Emptor
02.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Music
DNA
Cali, Colombia04-2027
Associate of Arts - Artistic Photography And Fine Arts
Instituto Popular De Cultura
Cali, Colombia08-2020
System Programming Technical Degree - Computer Programming
Fundación Educativa Uribe Urdaneta
Cali, Colombia06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Active listening
- Problem resolution
- Verbal communication
Certification
- Certified in First Aid, Fire Control with Fire Extinguishers and Evacuation Techniques with Immobilization, Mobilization and Transport Training | EMERSAD
- STOP THE BLEED Training | American College Of Surgeons Committee On Trauma
Languages
Spanish
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Convertion Expert
Oasis Legal Group
02.2024 - Current
Credit Consultant
Teleperformance
07.2023 - 02.2024
Crew
Arcos Dorados
10.2021 - 04.2022
Freelancer Digital Marketing
New Green
02.2021 - 03.2022
Foundress
Caveat Emptor
02.2021 - 02.2022
Associate of Arts - Music
DNA
Associate of Arts - Artistic Photography And Fine Arts
Instituto Popular De Cultura
System Programming Technical Degree - Computer Programming
Fundación Educativa Uribe Urdaneta
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