Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Gabriela Cely

Fusagasuga,Cundinamarca

Summary

I am a responsible, proactive, and organized individual. I enjoy continuous learning, and my work experience has allowed me to develop leadership, communication, linguistic, and teamwork skills. I consider myself a detail-oriented and proactive person with expertise in customer service and case management, recognized for exceptional problem-solving abilities and a strong commitment to delivering high-quality results. Passionate about leveraging technology and teamwork to drive success. I also considered myself as an adaptable and resourceful team player with strong communication and leadership skills, dedicated to fostering collaboration and achieving results, eager to contribute to a dynamic organization where innovation and growth are valued.

Overview

8
8
years of professional experience

Work History

Mentor Lead /Senior Customer Service Agent

Foundever Colombia
Bogotá
07.2021 - Current
  • Enter Sitel as a customer service agent for the PayPal campaign.
  • I was in this position for 6 months before being promoted to the Senior Agent position and supporting the support, organization, and leadership of a team.
  • I was in the position of Senior Agent for 6 months, and then I was promoted to the position of Trainer and/or Lead Mentor. In this role, I was responsible for the following tasks: training new employees, reviewing metrics, supervising tasks, providing support, creating action plans, and other administrative tasks.

Au Pair

Cultural Care
Bogota
04.2019 - 06.2021
  • I had the opportunity to participate in the Au Pair Cultural Exchange program in the United States of America, where I performed childcare duties.
  • I was in charge of responsibilities such as organization and cleaning, care, and teaching.
  • Through this experience, I was able to improve and strengthen my English.

Receptionist

Centro Optico DAVISIÓN
fusagasuga
05.2018 - 12.2018
  • Administrative tasks
  • Customer Service
  • Appointment scheduling
  • Sales

Medical Receptionist

Laboratorio Divino Niño
fusagasuga
03.2017 - 06.2017
  • Customer Service.
  • Medical appointment scheduling.
  • Administrative tasks.

Asistente juridica

Abogados Cely y Asociados
fusagasuga
  • Reviewed incoming correspondence for attorney review and distributed mail to appropriate personnel.
  • Maintained calendar for attorneys by scheduling appointments, court appearances, deadlines.
  • Scheduled meetings with clients or other staff members as requested by attorneys.
  • Answered and screened telephone calls, took messages, and provided information to clients.

Education

Professional degree in International Business -

Institucion Universitaria Politecnico Grancolombiano
Bogota
09-2024

High School Diploma -

Colegio Nueva Vision
Fusagasugá
11.2014

Skills

  • Effective Leadership
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking
  • Time Management
  • Team Collaboration
  • Support Services
  • Interpersonal Communication
  • Stress Management
  • Case Management
  • Customer Support
  • Teamwork and Collaboration
  • Data analysis and interpretation
  • Computer skills: Proficient
  • Organized: Advanced
  • English: B2 - C1
  • IT skills
  • Client Scheduling

Personal Information

  • Date of Birth: 10/25/97
  • Gender: Woman
  • Nationality: Colombian

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Mentor Lead /Senior Customer Service Agent

Foundever Colombia
07.2021 - Current

Au Pair

Cultural Care
04.2019 - 06.2021

Receptionist

Centro Optico DAVISIÓN
05.2018 - 12.2018

Medical Receptionist

Laboratorio Divino Niño
03.2017 - 06.2017

Asistente juridica

Abogados Cely y Asociados

Professional degree in International Business -

Institucion Universitaria Politecnico Grancolombiano

High School Diploma -

Colegio Nueva Vision

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Gabriela Cely