Gabriela Ballesteros Molina
Barranquilla
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Allied Global
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Costumer Service Agent
Teleperformance
10.2021 - 11.2021
- Creation and generation of multiple reports demonstrating the resolution of high-value problems generating immediate satisfaction of the customers' needs.
Sales Agent
Elementos
01.2014 - 02.2014
- High-caliber jewelry designed by an expert was sold to a mature and sophisticated audience through personal selling, solving customer problems, and making client satisfaction an exemplary core value.
Education
Philosopher and Humanist - Specialized in Philosophy And Contemporary Literature.
Universidad Del Norte
Barranquilla, Colombia11.2023
High School -
Colegio Aleman Deutsche Schule
Barranquilla, Colombia06.2017
Skills
- Video Editing (iMovie)
- Resilience Under Pressure
- Adaptability to Change
- Customer Service
- Teamwork and Collaboration
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Internship
School Internship, Universidad del Norte, Barranquilla, Colombia, 11/01/17, 12/31/17
Characteristics
- Creativity
- Empathic
- Communicative
- Analytic
- Team Worker
- Self-reliant
Volunteer Experience
Social Work CAS, Barranquilla, Colombia, Children from low-income families were helped to obtain food, better education, and counseling during one year of regular visits generating satisfaction and generating the child's interest in their education., 11/01/20, 11/30/20
Hobbies and Interests
- Reading
- Movies
- Writing poetry
- Knitting
Personal Information
- Place of Birth: Colombia
- Date of Birth: 09/20/99
- Gender: Female
- Nationality: Colombian
- Marital Status: Unmarried
Knitting
It is calming and engages my mind to think about the future and plan ahead. I love how knitting allows me to create something with my hands while giving me time to relax and reflect. It also strengthens my patience, as sometimes I have to undo a project and start again if things aren’t going well. But that process helps me grow and appreciate the final result even more.
Languages
Spanish
Native language
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Customer Service Representative
Allied Global
04.2024 - Current
Costumer Service Agent
Teleperformance
10.2021 - 11.2021
Sales Agent
Elementos
01.2014 - 02.2014
High School -
Colegio Aleman Deutsche Schule
Philosopher and Humanist - Specialized in Philosophy And Contemporary Literature.
Universidad Del Norte
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