Gabriel Segura
Electronic Engineer - Master in Sales & Marketing
Summary
Proven Account Executive with a track record of exceeding sales targets at Cisco. By leveraging expertise in Account Management and a customer-centric approach. Skilled in developing strategic relationships and driving recurrent revenue through innovative service solutions. Achieved significant client satisfaction and business growth by focusing on professional services and subscription-based models.
Overview
15
15
years of professional experience
Work History
Account Executive - Services & Software
Cisco Systems, Inc.
01.2018 - 09.2024
- Responsible for software and services sales quota of 15M annual in Colombia across all segments: Enterprise, Commercial, Public Sector, Service Provider, and Small Business.
- Oversaw sales forecast for Colombia, focusing on both new services and renewals to ensure accurate planning and resource allocation.
- Developed and executed recurring revenue strategy through Enterprise Agreement models and subscription-based services.
- Led professional services sales through an extensive portfolio of technological solutions tailored to multiple sectors and industries.
- Achieved and exceeded sales targets by identifying and capitalizing on new business opportunities.
- Successfully negotiated key contracts and strengthened strategic relationships with corporate clients, including Bancolombia, Grupo AVAL, BBVA, Ecopetrol, Sodimac, Davivienda, among others.
- Coordinated cross-functional teams to ensure the effective delivery of solutions, including software implementation and technical support services.
- Collaborated closely with engineering, finance, and operations teams to create customized proposals that promoted clients' digital transformation.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Client Services Manager
Cisco Systems, Inc.(Adecco)
09.2015 - 12.2017
- Responsible for services sales quota 3M USD with over achievement of 134% for Local Service Provider, within which operators such as ETB, TigoUNE, Internexa, Emcali, Avantel among others, designing business strategies to meet their needs, improving positioning services Cisco as a business partner.
-
- Discover, create and develop new business opportunities Cisco portfolio of services.
- Development of partnerships with channels to multiply the presence and commercial strength, defining working scenarios, business strategy and territory focus for each channel.
- Develop the sales forecast regularly update it in the internal tools according to the generation and development of business and respond committed by the result.
Engagement Manager
Cisco Systems, Inc. (Adecco)
12.2012 - 08.2015
- Collaborated with sales teams to identify new business opportunities and expand the company''s client base.
- Conducted comprehensive analyses of industry trends and competitor strategies to inform strategic planning efforts.
- Responsible for provides presales support on Advanced Services Sales for the region.
- Hold meetings with customers to obtain a detailed understanding of their network's issues and/or requirements.
- Coordinate and Work closely with sales, engineering and CoE (Center of Excellence) areas to develop an Advance Service Solution" for technical and commercial purposes.
- Development of commercial offers, answer RFP and RFI to a wide variety of customers (Service Providers, Commercial, Enterprise and Public sectors).
- Presales Portfolio includes consulting, planning, designing, implementing and optimization IP multiservices networks, data centers and unified communications, security, mobility and Video.
- Managing spreadsheets (Margin Analysis, bid form, AST Quoter tool) for financial internal processes, including costs, margins, discounts, milestones, partner cost, third party, etc.
- Development of SOWs (Statements of Work) ensuring that Cisco can deliver the contractual commitments, according to the delivery & risk mitigation standards.
- Submit the solution to the customer in conjunction with the service account manager
Network Specialist- South America
Saxon Energy Services
04.2012 - 09.2012
- Responsible for lead and manage the group's work area telecommunications based on best practices and guidelines to ensure management continuity and optimal operation of data networks at LAN and WAN in Colombia, Peru, Ecuador y Venezuela.
- Manage compliance with services and operating agreements to ensure network availability
- Create and implement innovative strategies to ensure continuous improvement and expansion of telecommunications services.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
Planning and Projects Engineer
Gilat Satellite Networks
09.2009 - 03.2012
- Identified areas for process improvement within engineering workflows, leading to more efficient operations and increased productivity.
- Networking and IT Project Manager: Planning, budget, resources, schedules, risk management and communication plans.
- Design and implementation of networking and IT projects
- Perform RFP (Request for Proposal) and Engineering Plans.
- Optimized resource allocation for multiple concurrent projects to ensure timely completion without sacrificing quality or exceeding budgets.
Education
Master of Arts - Marketing - Sales
London School of Business And Finance LSBF
London, England 11.2015 - 2019.08
Bachelor of Science - Electronic Engineer
Universidad Distrital Francisco Jose De Caldas
Bogotá, Colombia 07.2000 - 2006.03
Skills
Account Management
Enterprise agreement
Software & Services
Customer Centric
Recurrent revenue - Suscriptions
Profesional Services
Accomplishments
Achiever sales quota FY 19
Achiever sales quota FY 22
Achiever sales quota FY 22
Achiever sales quota FY 24
Double Digit growth 11% Colombia FY24
Double Digit growth 13% Colombia FY23
Enterprise agreement 200% Colombia FY24
Languages
Español
Native language
English
Advanced
C1
Timeline
Account Executive - Services & Software
Cisco Systems, Inc.
01.2018 - 09.2024
Master of Arts - Marketing - Sales
London School of Business And Finance LSBF
11.2015 - 2019.08
Client Services Manager
Cisco Systems, Inc.(Adecco)
09.2015 - 12.2017
Engagement Manager
Cisco Systems, Inc. (Adecco)
12.2012 - 08.2015
Network Specialist- South America
Saxon Energy Services
04.2012 - 09.2012
Planning and Projects Engineer
Gilat Satellite Networks
09.2009 - 03.2012
Bachelor of Science - Electronic Engineer
Universidad Distrital Francisco Jose De Caldas
07.2000 - 2006.03
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