Gabriel Jofre
Sterling
Summary
Versatile and results-oriented professional with experience at Colorado Department of Corrections, adept in conflict resolution and problem-solving. Demonstrates exceptional customer service and strong work ethic, significantly reducing contraband instances. Skilled in power tool operation and first aid, ensuring safety and efficiency in high-pressure environments.
Reliable and committed to maintaining security and order with strong interpersonal skills and excellent judgment. Knowledgeable about safety procedures and crisis intervention, excelling in maintaining discipline and safety in challenging environments. Dedicated to creating safe and well-regulated facility, ensuring well-being of all individuals.
Developed exceptional crisis management and conflict resolution skills in high-security environment. Proficient in maintaining order and ensuring safety through effective communication and attention to detail. Seeking to transition into new field leveraging these transferable skills to contribute to dynamic team.
Overview
13
13
years of professional experience
Work History
Correctional Officer 1
Colorado Department Of Corrections
05.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Front Desk Clerk
Holiday Inn Express Hotel
06.2018 - 05.2020
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Server
Texas Roadhouse
06.2014 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Acoustical Ceiling Installer
Independent Contractors
05.2012 - 06.2014
- Delivered exceptional results through meticulous attention to detail during the installation process, ensuring proper alignment and fitment of all components.
- Contributed to higher levels of customer satisfaction through effective communication with clients regarding project progress and expectations.
- Improved project efficiency by accurately measuring and cutting acoustical ceiling tiles to fit specific spaces.
- Demonstrated attention to detail with accurate reading and interpretation of architectural drawings and specifications for each project.
- Lifted heavy objects, walked and stood for long periods of time and performed strenuous physical labor under adverse conditions.
- Optimized work processes by regularly maintaining tools, equipment, and vehicles associated with acoustical ceiling installations.
Education
Bachelor of Arts - Music Performance
Concordia University
Seward, NE05-2020
Skills
- First aid training
- Customer service
- Strong work ethic
- Power tool operation
- Exceptional customer service
- Hand tool proficiency
- Problem-solving skills
- Drywall installation
- Conflict resolution skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Correctional Officer 1
Colorado Department Of Corrections
05.2020 - Current
Front Desk Clerk
Holiday Inn Express Hotel
06.2018 - 05.2020
Server
Texas Roadhouse
06.2014 - 05.2018
Acoustical Ceiling Installer
Independent Contractors
05.2012 - 06.2014
Bachelor of Arts - Music Performance
Concordia University
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