Overview
Work History
Education
Skills
Timeline
Generic

Gabino Sifuentes

Colorado Springs,CO

Overview

17
17
years of professional experience

Work History

Consumer Service Associate

Anthem INC
12.2006 - Current
  • Serves as a point of contact for multiple managers, coworkers and directors for member escalation issues.
  • Assists co-workers in achieving higher stats by listening to calls and providing feedback to representative, per manager request.
  • Assists management with process improvement recommendations to ensure service metrics are exceeded.
  • Evaluates performance of direct reports and provides summary to manager.
  • Responds to internal and external customer questions via telephone, chat and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Customer Service Representative II

Anthem INC
09.2006 - 12.2006
  • Analyzed problems and provided information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Responded to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Performed research to respond to inquiries and interprets policy provisions to determine the extent of company's liability and/or provider's/beneficiaries entitlement.
  • Generates written correspondence to customers such as members, providers and regulatory agencies.

Education

High School Diploma -

West Covina High School
West Covina, CA
05.2003

Skills

  • Team building
  • Project management
  • Bilingual
  • Leadership
  • Coaching
  • Advance Problem Solving
  • Fluent in Spanish

Timeline

Consumer Service Associate

Anthem INC
12.2006 - Current

Customer Service Representative II

Anthem INC
09.2006 - 12.2006

High School Diploma -

West Covina High School

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Gabino Sifuentes