Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Freddy Antonio Fonseca Fernandez

Freddy Antonio Fonseca Fernandez

Bogotá

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

EXL Colombia SAS
10.2019 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sales Agent

Marketmix
03.2019 - 10.2019
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

High School Diploma -

Instituto Superior Cooperativo
Bogotá, Colombia
05.2001 -

Skills

Customer service

Timeline

Customer Service Representative

EXL Colombia SAS
10.2019 - 05.2025

Sales Agent

Marketmix
03.2019 - 10.2019

High School Diploma -

Instituto Superior Cooperativo
05.2001 -

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Freddy Antonio Fonseca Fernandez