Freddy J Silva Babilonia
Chief Operating Officer
Barranquilla
Summary
Focused Director of Operations with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Experienced Director of Operations proficient in managing Lead generations and sales operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Chief Operating Officer
Alternative Business Communication
Barranquilla, Colombia
04.2023 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Director of Operations
Empire Global Solutions
Barranquilla
09.2022 - 11.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
Inside Sales Executive
Lean Solutions Group
Barranquilla
- Collaborate with executive-level management in the development of performance goals and long-term partnering with Logistics and Transportation companies for staffing operation and building their own satellite office
- Increasing revenue for the company, building connections long-term and helping to expand their team with back office positions
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
Senior Business Development Representative
Lean Solutions Group
Barranquilla
- Generated/developed profitable new accounts, developed lead generation and implemented new policies and programs relating to product lines
- Improved closing ratio of new accounts by 50% through implementation of sales processes
- Focus on getting transportation and logistics companies to partner with us providing good quality employees and experience representatives to work exclusively for them, having the opportunity to bring 300+ companies working with us
Business Development Representative
Lean Solutions Group
Barranquilla
- Company Overview: Lean Sales is a division of Lean Staffing Solutions, a pioneer in Nearshore staffing services
- Our sole focus is to accelerate your revenue growth by providing the best-in-class sales solutions for your organization
- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
- -Meeting planned sales goals
- -Setting individual sales targets with the sales team
- -Tracking sales goals and reporting results as necessary
- -Overseeing the activities and performance of the sales team
- -Coordinating with marketing on lead generation
- -The ongoing training of your salespeople
- -Developing your sales team through motivation, counseling and product-knowledge education
- -Promoting the organization and products
- Lean Sales is a division of Lean Staffing Solutions, a pioneer in Nearshore staffing services
- Our sole focus is to accelerate your revenue growth by providing the best-in-class sales solutions for your organization
Senior Director of Operations
CONTACTA
- Coordinate the campaigns, profit, organization, leadership, responsible for KPI's, Metrics, performance of every agent, collections and reports of revenue, motivated sales manager with good listening and abilities to teach and improvement
Director of Business Operations
Sales Tech Management
- Responsible for the coordination and direction of the company
- Responsible for the growth and profitability of the company
- Expense control, staff management, good production and department supervision, quality assurance, sales results and training
Sales Development Manager, Supervisor and Sales Representative
Consumer Sales Solutions
- Company Overview: CSS telemarketing services provide call center and customer support services to meet our client's business needs, including high-touch customer contact centers, retail customer service and adaptable back end client services
- CSS telemarketing services provide call center and customer support services to meet our client's business needs, including high-touch customer contact centers, retail customer service and adaptable back end client services
Sales and Customer Service Specialist
Atlantic International BPO
- Company Overview: Company dedicated to managing Contact Center & BPO solutions to customer around the globe
- We help our customers be more competitive by optimizing all communication channels available to the user, becoming their true strategic ally
- Our team has more than 15 years of experience as a leader in Outsourcing services, serving national and foreign companies with campaigns in Spanish, English and French
- Company dedicated to managing Contact Center & BPO solutions to customer around the globe
- We help our customers be more competitive by optimizing all communication channels available to the user, becoming their true strategic ally
- Our team has more than 15 years of experience as a leader in Outsourcing services, serving national and foreign companies with campaigns in Spanish, English and French
Education
Gestion Empresarial -
Universidad del Norte
07.2019 - 09.2019
Ingenieria Industrial - undefined
Universidad CUC
02.2019 - 06.2019
Bilingue y Traductor - undefined
Colombo Americano
01.2015 - 01.2019
Ingles C1 - undefined
Instituto Meyer
07.2014 - 01.2015
Skills
Sales
Management
Coordination
Supervision
B2B &B2C Sales
Lead Generation
Sales pipeline management
Goal-oriented mindset
Customer relationship building
CRM software mastery
Objection handling
Upselling and cross selling
Strong negotiation skills
Cold calling proficiency
Personal Information
- Date of Birth: 01/24/92
- Nationality: Colombiana
Timeline
Chief Operating Officer
Alternative Business Communication
04.2023 - Current
Director of Operations
Empire Global Solutions
09.2022 - 11.2022
Gestion Empresarial -
Universidad del Norte
07.2019 - 09.2019
Ingenieria Industrial - undefined
Universidad CUC
02.2019 - 06.2019
Bilingue y Traductor - undefined
Colombo Americano
01.2015 - 01.2019
Ingles C1 - undefined
Instituto Meyer
07.2014 - 01.2015
Inside Sales Executive
Lean Solutions Group
Senior Business Development Representative
Lean Solutions Group
Business Development Representative
Lean Solutions Group
Senior Director of Operations
CONTACTA
Director of Business Operations
Sales Tech Management
Sales Development Manager, Supervisor and Sales Representative
Consumer Sales Solutions
Sales and Customer Service Specialist
Atlantic International BPO