Franko Donati
Federal Heights,CO
Summary
Overview
14
14
years of professional experience
Work History
IT Technical Support Administrator I
City of Boulder
03.2023 - Current
- Spearhead first-level technical support for wide range of devices utilized by city employees, including laptops, desktops, mobile devices, and printers.
- Collaborated and pioneered development and implementation of comprehensive policies and standards governing city devices, while ensuring meticulous documentation for future reference.
- Proactively provide expert configuration and maintenance support for workstations employed by city personnel, handling critical tasks such as imaging, software deployment, updates, hardware replacement, and warranty facilitation.
- Proficiently deliver Office 365 support and administration encompassing OneDrive, Exchange, MS Teams, and other related services.
- Collaborate actively within the department to drive diverse projects focused on enhancing documentation, seamless implementation, and policy development, fostering productivity and efficiency for the department and also the city and its employees in their daily operations.
IT Support Specialist
National Credit Care
03.2018 - 06.2022
- Provided exemplary Tier 1 and 2 support within a dynamic call center environment, assisting 150+ employees with both hardware and software issues.
- Took charge of overall maintenance and functionality of various systems and equipment essential for day-to-day operations, ranging from standard desktops to servers.
- Served as Help Desk escalation point and mentor, offering guidance to the IT team and stepping in for overflow troubleshooting as needed.
- Demonstrated expertise in creating, installing, and refining access control and network environment within the Unifi system.
- Possess extensive experience managing a wide array of systems and software, including Microsoft Office 365, Active Directory, Service Desk Plus, Group Policy Management, Windows Server Update Service, G Suite, Salesforce, RingCentral, 8x8, BrightPattern, Sophos Security, Microsoft Deployment Toolkit, Manage Engine Desktop Central, Fresh Service, and Zoho Assist.
- Actively involved in spearheading process improvement initiatives, enhancing security measures, and implementing automation strategies to optimize business operations.
Data Entry Clerk
National Credit Care
02.2017 - 03.2018
- Conducted comprehensive analysis of new credit reports, extracting relevant information crucial to clients' credit assessment, and meticulously recorded the findings into their files.
- Assumed responsibility for composing and dispatching persuasive letters to the credit bureaus, effectively disputing accounts on behalf of clients.
- Expertly organized client files, meticulously preparing all necessary documentation to initiate disputes against negative credit information, ensuring a streamlined process for resolution.
- Demonstrated outstanding attention to detail while efficiently sorting through thousands of letters daily, verifying accuracy of client information, and ensuring precise delivery of dispute letters to the appropriate credit bureaus.
Tech Systems Coordinator/On Air Announcer
Enchanted Air Inc. (KRTN)
06.2010 - 02.2017
- Orchestrated seamless integration of systems and software, enabling effortless control over playback, recording, and satellite operations for both FM and AM radio stations.
- Played a vital role in updating and maintaining the KRTN website using WordPress software, while also spearheading the setup of online streaming services for sporting events.
- Assumed responsibility for skillfully operating the control board and efficiently managing statistics during local sporting events.
- Aptly programmed commercials to align with established business standards, optimizing their impact during on-air broadcasts.
- Utilized advanced technologies, such as Smarts System Satellite and recording software like Adobe Audition, to expertly record a diverse range of commercials and programs for on-air use.
Education
Bachelor of Science - Information Systems
Eastern New Mexico University
Portales, NM05.2014
Skills
- Windows Server 2012/2016 (Active Directory, Group Policy, WSUS)
- Network Troubleshooting
- Hardware Troubleshooting
- MS 365/Azure
- Interpersonal Communication
- Analytical/Critical Thinking skills
- Time Management
- Flexible & Adaptable
Timeline
IT Technical Support Administrator I
City of Boulder
03.2023 - Current
IT Support Specialist
National Credit Care
03.2018 - 06.2022
Data Entry Clerk
National Credit Care
02.2017 - 03.2018
Tech Systems Coordinator/On Air Announcer
Enchanted Air Inc. (KRTN)
06.2010 - 02.2017
Bachelor of Science - Information Systems
Eastern New Mexico University
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