Frank T. Martinez

• Answered incoming calls, scheduled appointments and filed medical records.
• Took copayments and compiled daily financial records.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Verified insurance eligibility and coverage for patients.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Trained new staff on filing, phone etiquette and other office duties.

• Checked patients in for appointments, rescheduled appointments as needed

Worked patient appointment cancellation reports, no show reports, appointment reminder reports, faxes and emails for Rx refills, referrals and medical records requests

• Provided communication between providers and patients
• Accurately gather and process all patient information and data
• Insurance verification for billing, referrals and any medical treatment
• Assist providers and medical assistants with pre visit planning for patient care
• Knowledge of Medical Terminology and medical insurance payers

• Assisted customers with bill inquiries, bill payments
• Assisted customers with equipment upgrades, right sizing to selected television packages for cost effectiveness and preferred channel lineup
• Upfront tech support for equipment
• Schedule tech support visits for customers
• Assisted customers with account disconnect requests and provided customers with alternative options to continue with cost effective solutions, to maintain television services

• Rerun payments for Financial Responsible parties
• Verify insurance information for patients
• Call FRP for past due payment collections
• Allocate checks for FRP
• Log insurance dialer for contact information for insurance and patient

• Scan and index medical records for clinic doctors
• Assist patients, doctors, insurance companies and lawyers with medical record release procedures

• Personal Care Advocate
• Pharmaceutical call center
• Inbound calls pertaining to insurance coverage
• Processed prescription refill requests and answered formulary questions

• Transport patients, set-up rooms for GI procedures; (Colonoscopy, EGD, ERCP, Peg Placement, etc.)
• Assisted physician, nurse and medical staff with related procedures
• Patient information data-entry
• Prepared rooms for procedures, maintained and sterilized equipment
• Applied respectful human relations toward all ages of patients
• Maintained procedural supply inventory

• Set-up room and equipment for GI procedures
• Assisted physician, nurse and medical staff with GI procedures
• Followed sterilization process
• Patient data entry