Summary
Overview
Work History
Education
Skills
Accomplishments
24 Century Club Attendence
Timeline
Generic

Frank Raphael

Colorado Springs

Summary

Dynamic professional with a proven track record at Corwin Toyota, excelling in customer service and relationship building. Skilled in preventive maintenance and safe driving, I consistently enhanced passenger satisfaction and operational efficiency. Recognized for my punctuality and ability to thrive in high-pressure environments, I am committed to delivering exceptional results.

Overview

44
44
years of professional experience

Work History

Shuttle Driver

Corwin Toyota
02.2024 - 01.2025
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.

Sales Associate

Corwin Toyota
12.2019 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.i

Sales Consultant

Mountain States Toyota
03.2009 - 03.2019
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Account Executive

Oce-Bruning
01.1988 - 03.2005
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Branch Manager

AM BRUNING
08.1980 - 01.1988
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

College of San Mateo
San Mateo, CA

Business Accountancy

City College of San Francisco
San Francisco, CA
01-1969

Skills

  • Punctuality
  • Preventive Maintenance
  • Passenger assistance
  • GPS applications
  • Safe driving
  • Inclement weather driving
  • Passenger transportation

Accomplishments

  • Supervised team of 20 staff members.
  • Repeatedly received recognition from superiors for excellence in service.
  • Improved employee satisfaction and reduced turnover [number]%.
  • Increased monthly revenue [number]% through implementation of strategic initiatives.

24 Century Club Attendence

The Century Club Trip was awarded annually for achieving 100% of annual Quota.

Timeline

Shuttle Driver

Corwin Toyota
02.2024 - 01.2025

Sales Associate

Corwin Toyota
12.2019 - 01.2024

Sales Consultant

Mountain States Toyota
03.2009 - 03.2019

Account Executive

Oce-Bruning
01.1988 - 03.2005

Branch Manager

AM BRUNING
08.1980 - 01.1988

College of San Mateo

Business Accountancy

City College of San Francisco

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Frank Raphael