Frank Guerrero

I worked on a customer care campaign, giving tech support for the different medical instruments that the company offers. Also I worked with the software that connect the diapositive to the computer giving assistance when the paring didn't work as normal and giving basic to specific troubleshooting steps ti fix the root of the issue.

Giving tech support to a wireless network operator by improving the different services and products offered by the company such as Computers, Cell phones, TV's, Etc. And provide with troubleshooting steps to the users like clear the cache, update the operative, re-boot the dispositive, Etc. Also working on the cross-sales area by giving the customer different offers to improve the service or get new devices with little to no change on the normal billing cycle.

Work with a payment platform by giving advice to SMBs on how to optimize the customer experience, payment options and security, preventing cyberattacks and increasing the number of successful purchases in each account. Also, working with charities and non-profits accounts, ensuring the legitimacy of each one and gives them benefits to lower the cost of commission and improve the experience of the company and the beneficiaries.

Manage the first line of service on a banking campaign, giving assistance to the users over the phone by giving them economic and security advice. Also, into the campaign, I worked on different projects with the QA team to improve the agents' performance and the customer experience and the NPS overall.