Frank Gonsalves

• Conducted interviews for new hires.
• Trained and mentored new team members.
• Supervised bell staff and valet operations.
• Delivered exceptional service to VIP guests.
• Collaborated with management to improve bell staff operations.
• Worked closely with events teams to ensure preparation was accounted for.
• Implemented mandatory porterage for the bell staff from groups booked by the events team.
• Managed inventory of carts, radios, uniforms, and supplies for the team.

• Assisted guests with luggage handling, ensuring smooth check-in and check-out processes.
• Delivered exceptional guest service by anticipating needs and responding promptly to requests.
• Coordinated transportation arrangements, enhancing overall guest experience and satisfaction.
• Collaborated with front desk personnel to facilitate seamless communication regarding guest preferences.

• Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
• Performed repairs on plumbing, and electrical outlets, switches and fixtures.
• Hard wired CO2 detectors in compliance of fire panel.
• Developed preventive maintenance schedules for the Austria Haus.
• Created training booklets for future technicians.
• Preformed plumbing and electrical fixes to the pool and hot tub systems.
• Replaced shower and faucet cartridges.
• Replaced zone valves on baseboard heating system.

• Conducted precise alignments to enhance vehicle handling and tire longevity.
• Diagnosed alignment issues.
• Trained new team members on alignment procedures and safety protocols.
• Delegated vehicle alignments to technicians.
• Delivered high-quality results under tight deadlines with attention to detail and prioritizing safety.
• Exceeded shop productivity goals consistently by completing tasks in a timely manner without sacrificing quality standards.

• Led tire installation and balancing procedures to ensure optimal performance and safety for vehicles.
• Diagnosed tire issues and providing timely solutions for customers.
• Led a team of technicians to consistently meet and exceed performance goals.
• Trained junior technicians on best practices for tire maintenance.
• Collaborated with management to streamline workflow to improve operational efficiency.

• Led daily operations for landscape clean-ups, plant/flower installation and mowing routes
• Supervised team members to ensure high-quality work and followed safety protocols.
• Operated skid steers, and forklifts.
• Collaborated with clients to determine design preferences and project specifications.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Trained new employees on equipment usage, safety practices, and landscaping techniques.

Fulfilled 2 years out of 4