Frank Gonsalves
Vail
Summary
Dynamic hospitality professional with extensive experience at Vail Resorts, excelling in guest relations. Proven ability to train and mentor staff while ensuring upscale service delivery. Skilled in minor maintenance and problem-solving, consistently enhancing guest experiences and operational efficiency. Committed to maintaining high standards in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Porter
Vail Resorts
06.2021 - Current
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to assigned rooms and transported luggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Stored luggage for guests, retrieving baggage and items when notified.
- Trained and supervised new staff members on baggage handling procedures.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
Engineer
Vail Resorts
11.2018 - 06.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
Education
Accounting And Finance
Salem State University
Salem, MA01-2016
Skills
- Baggage handling
- Hotel operations
- Concierge services
- Guest relations
- Minor maintenance
- Valet assistance
- Team oversight
- Upscale hospitality
- Guest flow
- Training and mentoring
- Professional presentation
Timeline
Porter
Vail Resorts
06.2021 - Current
Engineer
Vail Resorts
11.2018 - 06.2021
Accounting And Finance
Salem State University