Frank Bailey
Lakewood
Summary
Knowledgeable Assistant Casino Manager with solid background in casino management, known for enhancing operational efficiency and guest satisfaction. Successfully implemented strategies that improved team productivity and streamlined gaming floor operations. Demonstrated leadership and problem-solving abilities, ensuring smooth daily operations and high-quality customer experience.
Overview
28
28
years of professional experience
Work History
Assistant Casino Manager
Ameristar Casino Resort Spa
07.2023 - Current
- Managed inventory control, maintaining optimal levels of supplies while reducing waste and controlling costs.
- Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Reduced employee turnover rate by fostering a positive work environment.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Responsible for creating and streamlining the Table Games schedule. Adjusting staffing levels to meet increased business needs.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored gaming operations continuously to check on dealers and players.
Casino Operations Shift Manager
Hollywood Casino York
08.2021 - 07.2023
- Aid with table utilization and yielding to Table Games pencil
- Maintain labor for slot operations and slot performance
- Hiring manager for slot operations and slot performance
- Maintain supply inventory for Table Games and Slot Operations
- Installed player tracking software and locks on multiple slot machines for a floor expansion project
- Serving as a mentor for the Emerging Leaders program
- Developed Standard Operating Procedures for the launch of 3 new games to the casino
- Point person for adding multi-property table games progressive to the casino
- Coaching for success and improvement of those I lead
- Responded guests whose Medallia survey generated an alert
- Created project submissions for Pennsylvania’s Casino Management Application
Assistant Casino Manager
Ameristar Casino Black Hawk
04.2016 - 08.2021
- Provide assistance with table utilization and yielding to Table Games pencil, and guidance regarding labor usage to slot leads
- Facilitate Table Games auditions for property and assist in selection of new table games team members
- Consulting and writing variances to Colorado Division of Gaming's ICMP to remove barriers to service in both Table Games and Slot Operations
- Developed training program for Mini-Baccarat
- Trained 162 dealers on Mini/Midi Baccarat
- Developed Standard Operating Procedures for the launch of unlimited gaming in Colorado
- Point person for Interblock Stadium Games field trial
- Coaching for success and improvement of those I lead
- Assisting as Guest Experience Manager during implementation of Medallia
- Currently, serving as Medallia administrator for Ameristar Black Hawk
- Responsible for writing and administering evaluations of Table Games Assistant Managers and Slot Service Specialists
Lead Casino Supervisor (Pit Manager)
Ameristar Casino
06.2013 - 04.2016
- Verify card and dice inventory
- Setting table limits and yielding
- Title-31 tracking and reporting
- Developing players and forwarding them to the marketing department
- Checking accuracy of daily reporting paperwork before submitting it to the Revenue/Audit department
- Responsible for development and evaluation of table games supervisors
Table Games Supervisor
Ameristar Casino
11.2010 - 06.2013
- Safeguard assets of the company and implemented department policies and procedures
- Responsible for supervision, accounting and financial control of assigned areas
- Responsible for coaching for improvement, development, and success
- Responsible for development and evaluation of table games dealers
- Ensuring the highest standard of guest service
Table Games Dual Rate Dealer
Ameristar Casino
06.2009 - 01.2010
- Safeguard assets of the company
- Responsible for supervision, accounting and financial control of assigned areas
- Deal various table games
Table Games Dealer
Ameristar Casino Hotel Kansas City
05.2000 - 06.2009
- Qualified to deal Craps, Blackjack, Mini Baccarat, Midi Baccarat, Baccarat
- Provided an energetic level of guest service while maintaining a quick game pace
Slot Floor Supervisor
Harrah's North Kansas City Casino & Hotel
10.1998 - 05.2000
- Assigned Change Hosts and Slot Attendants to sections for their shift
- Verified the inventories of change banks
- Verified Slot Jackpots and ensured the proper completion of all forms
- Created and implemented a slot dispatch system
- Approved the hours worked for the slot operations team through Kronos
Security Lead
Harrah's North Kansas City Casino & Hotel
09.1996 - 10.1998
- Safeguarded company assets
- Completed boarding paperwork to ensure proper tax reporting
- Completed weekly shift schedule for 30 team members
- Escorted evicted guests from the property
- Completed incident reports for medical, criminal and procedural events
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO12.2000
Skills
- Proficient with Microsoft Office Suite
- Skilled with Casino Software Programs
- Oasis
- ACSC
- Everi Compliance
- Schedule Ease Veridocs
- Tangam
- ATI Table Manager
- Medallia
- ICIMS
- Virtual Roster
- Identify Advantage Blackjack players
- Expert in Craps
- Expert in Baccarat
- Familiar with gaming regulations in multiple gaming jurisdictions
- Staff training and development
- Employee scheduling
Timeline
Assistant Casino Manager
Ameristar Casino Resort Spa
07.2023 - Current
Casino Operations Shift Manager
Hollywood Casino York
08.2021 - 07.2023
Assistant Casino Manager
Ameristar Casino Black Hawk
04.2016 - 08.2021
Lead Casino Supervisor (Pit Manager)
Ameristar Casino
06.2013 - 04.2016
Table Games Supervisor
Ameristar Casino
11.2010 - 06.2013
Table Games Dual Rate Dealer
Ameristar Casino
06.2009 - 01.2010
Table Games Dealer
Ameristar Casino Hotel Kansas City
05.2000 - 06.2009
Slot Floor Supervisor
Harrah's North Kansas City Casino & Hotel
10.1998 - 05.2000
Security Lead
Harrah's North Kansas City Casino & Hotel
09.1996 - 10.1998
Bachelor of Science - Criminal Justice
University of Central Missouri
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