Frank Ayala
Pueblo
Summary
Dynamic customer service and sales professional with a robust background in business development, team management, hospitality, and client relations. Expertise in delivering outstanding guest experiences in both corporate and restaurant environments, consistently fostering strong rapport with diverse audiences. Demonstrated success in driving revenue growth and adapting swiftly to new industries, complemented by strong leadership, communication, and problem-solving skills. Proven track record of excellence across service, sales, and operations underscores a commitment to achieving organizational goals and enhancing customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sorter
Hospital Cooperative Laundry
Pueblo, CO
10.2025 - Current
- Accurately sort high-volume hospital linen supporting statewide healthcare systems.
- Maintain speed, precision, and quality in a time-sensitive workflow.
- Follow strict safety, sanitation and documentation procedures.
Server
Chili’s Restaurant
Canon City, CO
04.2025 - 07.2025
- Delivered friendly, efficient table service in a high-volume restaurant, ensuring a positive guest experience.
- Accurately recorded orders, coordinated with kitchen staff, and managed timing to maintain smooth service flow.
- Promoted menu items and specials to increase sales while maintaining order accuracy.
- Handled guest concerns professionally, demonstrating strong problem-solving and communication skills.
Train Attendant / Property Attendant
Royal Gorge Route Railroad
Canon City, CO
07.2024 - 03.2025
- Supported multiple departments by maintaining supplies for office staff, on-board staff, ticketing, and café operations.
- Assisted with groundskeeping, property maintenance, and seasonal decorating.
- Provided reliable support for a variety of operational and guest-facing tasks.
Delivery Driver
Favor / UberEats / GrubHub / DoorDash
11.2019 - 01.2024
- Delivered food and retail orders promptly and accurately across multiple states.
- Ensured order accuracy and customer satisfaction through clear communication.
- Maintained reliable documentation of deliveries.
Trimmer
EVRAZ
Pueblo, CO
04.2023 - 10.2023
- Maintained quality control by trimming defective ends of rod and bar coils.
- Collaborated with quality supervisors to ensure roundness and tensile strength.
- Performed equipment maintenance and component replacement to support production goals.
Game Host / Manager
River City Card Room
San Antonio, TX
07.2018 - 07.2019
- Welcomed guests, collected dues, and managed seating assignments for gameplay.
- Supervised and scheduled up to 8 employees, filling in during absences.
- Managed operations while working up to 120 hours per week.
Outdoor Field Sales Representative
AT&T / DirecTV
Nationwide
01.2014 - 10.2016
- Planned sales trips and identified viable territories across the U.S.
- Conducted in-home and business consultations to upsell and retain customers.
- Recruited and trained new sales representatives through ride-along shadowing.
Owner / Operator
Massive Rocket Radio / Backbeat Magazine
San Antonio, TX
03.2008 - 07.2012
- Organized and promoted live entertainment events by networking with musicians, venues, and engineers.
- Developed advertising partnerships while distributing the magazine free to the public.
- Executed marketing campaigns through social media and word-of-mouth.
HR Help Desk
Accenture
San Antonio, TX
01.2007 - 07.2007
- Answered and documented HR inquiries as first point of contact via phone and email.
- Resolved issues or escalated to appropriate departments in a timely manner.
- Created a standardized HR Help Desk template system to improve efficiency.
Marketing Representative
West Corporation
San Antonio, TX
10.2001 - 12.2006
- Engaged with customers using product knowledge and sales scripts to drive conversions.
- Identified customer needs and recommended cost-saving solutions.
- Maintained high outbound call volume while meeting or exceeding sales targets.
Education
Business Management - Incomplete
Western Governors University
Online01.2017
Architecture - Incomplete
San Antonio College
San Antonio, TX01.2007
Diploma - Architecture, Engineering, Graphics, Video Game Design
Roosevelt/DATA
San Antonio, TX01.2003
Skills
- Customer Service & Sales
- Business Development
- Project & Team Management
- Leadership
- Marketing & Communications
- Photoshop/Adobe Suite
- 3D Modeling/Animation
- Microsoft Office Suite
- Salesforce
- Spanish Speaker
- 60 WPM, 10-key
Assessments
- Sales Skills: Influence & Negotiation: Highly Proficient
- Using Influence and negotiation techniques to engage with and persuade customers. Full results: http://share.indeedassessments.com/share_assignment/sjxkyvr1lltdjv2q
- Email- Expert
- Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://sahare.indeedassessments.com/share_assignment/rxbytkfrrgi1zizo
Accomplishments
- Best of SA – Best Local Music Promoter / Best Hookah Bar | San Antonio Current, April 2012
- Life Scout / Order of the Arrow | Boy Scouts of America, April 2001
Timeline
Sorter
Hospital Cooperative Laundry
10.2025 - Current
Server
Chili’s Restaurant
04.2025 - 07.2025
Train Attendant / Property Attendant
Royal Gorge Route Railroad
07.2024 - 03.2025
Trimmer
EVRAZ
04.2023 - 10.2023
Delivery Driver
Favor / UberEats / GrubHub / DoorDash
11.2019 - 01.2024
Game Host / Manager
River City Card Room
07.2018 - 07.2019
Outdoor Field Sales Representative
AT&T / DirecTV
01.2014 - 10.2016
Owner / Operator
Massive Rocket Radio / Backbeat Magazine
03.2008 - 07.2012
HR Help Desk
Accenture
01.2007 - 07.2007
Marketing Representative
West Corporation
10.2001 - 12.2006
Architecture - Incomplete
San Antonio College
Diploma - Architecture, Engineering, Graphics, Video Game Design
Roosevelt/DATA
Business Management - Incomplete
Western Governors University