Francisco Tafoya
Denver
Summary
Dynamic leader with a proven track record in team development, customer service, and operational efficiency. Committed to enhancing employee performance and customer satisfaction through effective training and strategic planning.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jiffy Lube
Littleton, CO
03.2026 - Current
- Conducted regular performance evaluations, fostering team development and accountability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
General Manager
Jiffy Lube
Lakewood, CO
07.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices for customer service and vehicle maintenance.
- Implemented process improvements, enhancing service efficiency and reducing wait times.
- Managed inventory control, optimizing stock levels to meet demand while minimizing waste.
- Developed staff schedules, balancing labor costs with operational needs for peak performance.
- Analyzed customer feedback to identify trends and implement service enhancements effectively.
- Collaborated with upper management on strategic initiatives to drive business growth and profitability.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented strategic plans to drive revenue growth and operational efficiency.
- Managed cross-functional teams, fostering collaboration and enhancing communication across departments.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Technician
Jiffy Lube
Lakewood, CO
10.2024 - Current
- Performed routine vehicle maintenance including oil changes and fluid checks to ensure optimal performance.
- Utilized diagnostic tools to identify issues and recommend appropriate repairs for various vehicle systems.
- Maintained cleanliness and organization of work area, adhering to safety protocols and operational standards.
- Assisted in training new technicians on procedures and best practices for efficient service delivery.
- Collaborated with team members to streamline workflows, improving overall service time and customer satisfaction.
Laborer
Gallegos Masonry
Denver, CO
05.2024 - 08.2024
- Operated power tools and equipment for masonry projects, ensuring safety and efficiency.
- Assisted in mixing and applying mortar for brick and stone installations.
- Maintained clean and organized work areas to promote safety and productivity.
- Collaborated with team members to complete tasks within tight deadlines.
- Supported senior craftsmen in executing complex masonry techniques effectively.
- Monitored material inventory, reporting shortages to maintain workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Mail Handler
United States Postal Service, USPS
Commerce City, CO
08.2023 - 04.2024
- Sorted and processed incoming mail efficiently to ensure timely distribution.
- Operated automated sorting equipment to streamline package handling and reduce delays.
- Maintained inventory of supplies and materials for smooth operational flow.
- Collaborated with team members to enhance workflow efficiency during peak periods.
Assistant Store Manager
Jiffy Lube
Wheat Ridge, CO
09.2021 - 05.2023
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Supervised team members, fostering a collaborative environment and enhancing employee performance.
- Implemented training programs to improve customer service skills among staff, leading to increased satisfaction.
- Coordinated inventory management processes, optimizing stock levels for efficient service delivery.
- Developed schedules that balanced staffing needs with peak service times, improving operational efficiency.
- Engaged with customers to resolve issues promptly, enhancing overall customer experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
John F Kennedy High School
Denver, CO05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Time management
- Goal setting
- Workload management
- Employee scheduling
- Conflict resolution
Timeline
Assistant Manager
Jiffy Lube
03.2026 - Current
General Manager
Jiffy Lube
07.2025 - Current
Technician
Jiffy Lube
10.2024 - Current
Laborer
Gallegos Masonry
05.2024 - 08.2024
Mail Handler
United States Postal Service, USPS
08.2023 - 04.2024
Assistant Store Manager
Jiffy Lube
09.2021 - 05.2023
High School Diploma -
John F Kennedy High School