Francisco Luis Romero Santiago
Resumen profesional
I am an administrative assistant graduated in Venezuela with experience in administrative and medical procedures, sales department onsite, and customer support agent handling topics related to security systems related to Vivint, lastly I worked also as an Spanish interpreter for 7 months now with experience in medical terminology.
Datos destacados
2
2
Languages
8
8
years of professional experience
Experiencia
Spanish interpreter
Icc BPO
Wfh , Risaralda
2026.01 - Actual
Provide simultaneous and consecutive interpretation in calls and meetings for international clients.
Support issue resolution ensuring linguistic and cultural accuracy.
Recognized for maintaining high quality standards and efficient response times.
Operations Customer Expert
Teleperformance Colombia S.A.S
Wfh , Risaralda
2025.03 - 2025.08
Handled customer concerns related to home security systems.
Managed complaints and performed cross-selling of services.
Sales Representative
[24]7.ai Colombia SAS
Pereira , Risaralda
2023.04 - 2025.03
Sold new products and services to AT&T customers.
Guided clients through the process of acquiring new devices and wireless services.
Customer Service
Hotel Crowne Plaza, Maruma
Maracaibo , Zulia
2018.01 - 2019.08
Assisted guests with room service and restaurant needs.
Supported events and ensured a positive guest experience.
Formación
Bachelor of Science - Science
U.E.L.B Manuel S. Sanchez
Completed on Administrative Assistant - Administration
INCES
Completed onSales-focused Public Speaking and Sales Executive -
CFCA Academy
Completed onEnfatiza tus habilidades clave
Teamwork
Leadership
Multitasking
Professionalism
Productivity
Communication
Assertiveness
Efficiency
Ability to learn new things
Languages
English
Avanzado
C1
Spanish
Nativo
C2
Cronología
Spanish interpreter
Icc BPO
2026.01 - Actual
Operations Customer Expert
Teleperformance Colombia S.A.S
2025.03 - 2025.08
Sales Representative
[24]7.ai Colombia SAS
2023.04 - 2025.03
Customer Service
Hotel Crowne Plaza, Maruma
2018.01 - 2019.08
Bachelor of Science - Science
U.E.L.B Manuel S. Sanchez
Administrative Assistant - Administration
INCES
Sales-focused Public Speaking and Sales Executive -
CFCA Academy