Francisco Pazmiño Burgos
Resumen profesional
Proactive and detail-oriented professional with over three years of experience in customer service, administration, and operations support. Recognized for strong leadership abilities developed as a backup supervisor, ensuring smooth workflows and supporting team performance. Skilled in managing schedules, handling data and reports, and coordinating tasks across multiple departments. Highly proficient in Microsoft Office Suite and digital collaboration tools, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. I’m passionate about organization, teamwork, and helping leaders make effective decisions in fast-paced environments.
Datos destacados
3
3
years of professional experience
2019
2019
years of post-secondary education
Experiencia
Customer Service Specialist / Backup Supervisor
Foundever
Cali
01.2024 - 01.2025
- Supported clients by handling inquiries, managing data, and ensuring accurate follow-up through multiple communication channels.
- Assisted with scheduling, internal coordination, and reporting to maintain smooth daily operations.
- Trained and guided team members as a backup supervisor, ensuring service consistency, quality control, and goal achievement.
- Managed performance metrics, tracked KPIs, and escalated process issues to management.
- Prepared spreadsheets, maintained internal databases, and updated client information accurately.
- Collaborated across teams to improve workflows, enhance communication, and support leadership in decision-making.
- Key Achievement: Successfully handled client escalations and service disruptions by finding effective, timely solutions while maintaining client satisfaction.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Administrative and Customer Service Specialist
Teleperformance
Cali
01.2022 - 01.2024
- Supported clients by handling inquiries, managing data, and ensuring accurate follow-up through multiple communication channels.
- Assisted with scheduling, internal coordination, and reporting to maintain smooth daily operations.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Managed performance metrics, tracked KPIs, and escalated process issues to management.
- Prepared spreadsheets, maintained internal databases, and updated client information accurately.
- Collaborated across teams to improve workflows, enhance communication, and support leadership in decision-making.
- Key Achievement: Successfully handled client escalations and service disruptions by finding effective, timely solutions while maintaining client satisfaction.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Formación
Graduate - Cultural and Communicative Management
Institución Educativa Distrital El Porvenir
BogotáEnfatiza tus habilidades clave
- Executive & Administrative Assistance
- Calendar Management
- Email Management
- Meeting Management
- Data Entry
- Reporting
- File Organization
- Microsoft Office Suite
- Leadership
- Team Coordination
- Problem Solving
- Process Improvement
- Attention to Detail
- Time Management
- Technical Proficiency
- CRM & Collaboration Platforms
- Data analysis
- Process monitoring
- Excellent communication
- Interpersonal skills
- Strong initiative
- Leadership qualities
- Professional growth
- Customer relations
Cronología
Customer Service Specialist / Backup Supervisor
Foundever
01.2024 - 01.2025
Administrative and Customer Service Specialist
Teleperformance
01.2022 - 01.2024
Graduate - Cultural and Communicative Management
Institución Educativa Distrital El Porvenir