Francisco Martinez
Customer Service And Sales Representative
Bogotá
Summary
Dynamic customer service agent, adept at enhancing customer satisfaction through empathetic interactions and analytical problem-solving. Skilled in identifying customer needs while maintaining meticulous records and managing high-stress situations effectively. Eager to apply and expand these skills for organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Representative
Asurion
04.2024 - 12.2024
- Filed insurance claims on behalf of the customer in a prompt manner.
- Documented thoroughly the customer's account to ensure proper resolution.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Identified additional needs and position a supplementary service as a solution, increasing revenue and overall satisfaction rates.
Customer Care Representative
TTEC
Bogota, Departamento Del Huila
03.2023 - 03.2024
- Responded to billing inquiries and issues, ensuring customer satisfaction.
- Received and applied payments from customers to their accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Helped customers understand their service features.
- Made personalized recommendations based on customer's needs to drive revenue.
Customer Service Representative
Concentrix
02.2020 - 11.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Made sure to direct the customer to the right team for proper resolution.
- Performed basic phone troubleshooting, providing clear instructions at each step.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer's issue.
Education
High School Diploma -
Instituto Experimental Del Atlantico JCM
Barranquilla, Colombia 05.2001 -
Skills
Customer service
Detail Orientation
Strong communication skills
Customer needs assessment
Time management
Empathetic customer interaction
Analytical Problem Solving
Timeline
Customer Service and Sales Representative
Asurion
04.2024 - 12.2024
Customer Care Representative
TTEC
03.2023 - 03.2024
Customer Service Representative
Concentrix
02.2020 - 11.2022
High School Diploma -
Instituto Experimental Del Atlantico JCM
05.2001 -
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