Francesco Mandelli
Carimate
Summary
Driven job seeker with a positive and determined attitude, skilled at connecting with others and fostering a creative and inquisitive mindset. Committed to accomplishing objectives through independent projects and collaborative teamwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
End User Support
Bravonext SA
03.2016 - Current
- Managing users and groups in active directory, managing the Gsuite service and configuring meeting room hardware and software
- Provided technical support to end-users, addressing their concerns promptly to maintain a positive customer experience.
- Provided comprehensive support for various operating systems, including Windows, and macOS
End User Support Technician
Sisme S.p.a.
04.2015 - 03.2016
- Dealt with the management of Microsoft Active Directory, Microsoft Exchange 365 and the maintenance of the network infrastructure (Firewall, Switch and PC Client)
- Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
- Improved system performance by regularly updating software and hardware components.
- Provided comprehensive support for various operating systems, including Windows, and macOS
IT Systems Engineer
Foxwall srl
02.2014 - 01.2015
- Mainly dealt with the management of small and medium-sized business networks and their IT security
- Completed software updates and assessed security patches for optimized computer use.
- Provided comprehensive support for various operating systems, including Windows, and macOS
IT Systems Engineer
Omikron srl
04.2011 - 12.2013
- Mainly dealt with the management of small and medium-sized business networks
IT Systems Engineer
S.I.RE.L. srl
04.2007 - 03.2011
- Mainly dealt with the management of small and medium-sized business networks
Warehouse Worker and After-Sales Service Worker
Darty
10.2006 - 02.2007
- Loaded, unloaded, and moved material to and from storage and production areas.
- Service post sales
Computer Technical Assistant
Macwork snc
01.2005 - 10.2006
- Internship and employment as a computer technical assistant on the Windows platform for both private individuals and companies
- Managed customer relations and in-store sales
Education
Certificate of professional qualification as "Automated Office Process Operator" -
Sandro Pertini Professional Institute
06.2003
Skills
- Desktop support
- Ticket management
- Technical issues analysis
- Network configuration
Personal Information
- Date of Birth: 04/02/85
- Marital Status: Widower
- Driving Licensing B
Certification
- Dell Sonicwall CSSA Certification April 2013
- Jamf 100 (Apple MDM) October 2024
Knowledge
Good knowledge of Windows Client and Server operating systems,
Good knowledge of Mac OS, Knowledge of Linux Ubuntu and Centos operating systems
Configuration of network devices (routers, firewalls, switches),
Knowledge of computer hardware components,
Configuration of meeting rooms (Meet, Teams and Zoom) and Digital Signage (Reserva and Meetio)
Hobbies and Interests
Building Lego, basketball, IT, motorsport, travel, music, animals
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
End User Support
Bravonext SA
03.2016 - Current
End User Support Technician
Sisme S.p.a.
04.2015 - 03.2016
IT Systems Engineer
Foxwall srl
02.2014 - 01.2015
IT Systems Engineer
Omikron srl
04.2011 - 12.2013
IT Systems Engineer
S.I.RE.L. srl
04.2007 - 03.2011
Warehouse Worker and After-Sales Service Worker
Darty
10.2006 - 02.2007
Computer Technical Assistant
Macwork snc
01.2005 - 10.2006
Certificate of professional qualification as "Automated Office Process Operator" -
Sandro Pertini Professional Institute
Similar Profiles
Sarah MillingtonSarah Millington
Dental Assistant at SA Dental Service, Berri SADental Assistant at SA Dental Service, Berri SA
Gaëlle RosaGaëlle Rosa
Comptable client at Equans Techniques SA - Engie - Minerg-Appelsa Services SAComptable client at Equans Techniques SA - Engie - Minerg-Appelsa Services SA
Evangeline TayEvangeline Tay
Senior Sales & Beauty Advisor at Hong Kong Sa Sa(M) SDN .BHD.Senior Sales & Beauty Advisor at Hong Kong Sa Sa(M) SDN .BHD.