FRANCESCA ROSSI
Denver
Summary
Results-driven professional with expertise in social media management and customer service. Enhances guest interactions and operational efficiency, fostering brand presence and satisfaction. Strong analytical skills support trend analysis and strategic implementation. Committed to delivering positive customer experiences through multitasking and effective time management.
Overview
5
5
years of professional experience
Work History
Lead Greeter
Hillstone Restaurant Group
Denver
08.2024 - 03.2026
- Greeted and welcomed guests, ensuring positive first impressions.
- Served as initial contact for clients and customers, providing assistance and information.
- Implemented personalized interaction strategies to elevate overall guest experience.
- Trained new greeters on hospitality standards and customer service protocols.
- Assumed manager duties to ensure guest satisfaction and maintain high service standards.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated waitlists, effectively communicating estimated wait times to manage guest expectations.
- Assisted dining room staff with guest seating arrangements during peak hours.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests' convenience.
Hostess Manager
Giuliano Casulli
06.2023 - 05.2024
- Scheduled and managed reservations for guests in-person and over-the-phone, ensuring optimal table turnover.
- Assessed staffing needs based on reservation patterns and anticipated business levels to maintain service standards.
- Coordinated special events, including private parties and large group bookings.
- Seated guests in bars and dining areas, enhancing guest experience and flow.
Social Media Coordinator
Giuliano Casulli
06.2023 - 05.2024
- Engaged community daily through targeted posts, stories, and tweets to foster interaction and build brand loyalty.
- Analyzed customer engagement and feedback to refine social media strategies and enhance audience connection.
- Developed engaging content that increased shares and attracted new followers, enhancing overall community reach.
Manager
Gianluca Tedde
04.2021 - 05.2023
- Trained staff on primary roles and strategies to consistently exceed daily goals.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Organized daily business requirements through effective scheduling and strategic delegation of assignments.
- Cross-trained staff in secondary roles to enhance operational flexibility.
Education
Diploma - Literature, Latin, Greek & Philosophy
Giovanni Paolo II
Rome, Italy06-2017
Associate - Human & Public Services
Laramie County Community College
Cheyenne, Wyoming12-2021
Skills
- Customer Engagement
- Guest relations
- Content Creation
- Event coordination
- Content Development
- Content Marketing
- Content Scheduling
- Client interaction
- Visitor Check-in
- Crowd management
- Emotional resilience
- Self-starter
- Reliability and punctuality
- Strong interpersonal skills
- Professional appearance
- Patience and composure
- Welcoming demeanor
- Team player mentality
- Initiative and Self-motivation
- Dependability
- Creative thinking
- Problem Solving
- Time management
- Cultural awareness
- Conflict mediation
- Building rapport
- Social perceptiveness
- Cross-cultural sensitivity
- Visitor assistance
- English fluency
- Spanish fluency
- Safety awareness
- Information retention
- Asset protection
- Interpersonal skills
- Operational support
- Physical stamina
- Sense of humor
- Strong work ethic
- Time management
- Visitor Check-in
- Analytical thinking
- Group facilitation
- Transaction handling
Languages
- English
- Spanish
- Italian
Languages
English
Professional
Italian
Full Professional
Spanish
Professional
Timeline
Lead Greeter
Hillstone Restaurant Group
08.2024 - 03.2026
Hostess Manager
Giuliano Casulli
06.2023 - 05.2024
Social Media Coordinator
Giuliano Casulli
06.2023 - 05.2024
Manager
Gianluca Tedde
04.2021 - 05.2023
Diploma - Literature, Latin, Greek & Philosophy
Giovanni Paolo II
Associate - Human & Public Services
Laramie County Community College