Frances Burch

• Prepared examination rooms and ensured proper sterilization of instruments.
• Administered vaccines and performed basic lab tests under physician supervision.
• Addressed patient inquiries, providing compassionate support to enhance patient experience.
• Maintained accurate electronic health records, ensuring timely updates to patient information.
• Collaborated with healthcare team to improve patient care quality and streamline service delivery.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Scheduled appointments and managed patient flow efficiently in the clinic.
• Educated newly hired medical assistants on essential procedures to ensure effective operations.

Collaborated with healthcare teams to develop personalized care plans.

• Facilitated group therapy sessions, fostering peer interactions to promote a supportive community environment.
• Provided emotional and psychological support to clients in crisis situations.
• FOsProvided compassionate support to patients in crisis situations.
• Monitored patient behavior and reported changes to medical staff.
• Assisted in daily living activities for individuals with mental health challenges.
• Documented patient progress and maintained accurate records consistently.
• Observed safety protocols when working with potentially violent or suicidal individuals.
• Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
• Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
• Created daily schedules for MHW's
• Trained newly hired MHW's and offered support in learning.
• Mediated disputes among staff members.
• Contributed insights and assistance to leadership during meetings, enhancing decision-making processes.