Fionna Bayer
Pueblo
Summary
Dynamic customer service professional with experience at Walmart Inc., excelling in conflict resolution and cash handling. Proven ability to enhance customer satisfaction and drive sales through effective communication and promotional display setup. Adept at inventory management and maintaining organized stockrooms, contributing to operational efficiency and team success.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier/Stockroom Assistant
dd’s Discounts
Pueblo
04.2024 - Current
- Ensured the stock room was clean & organized according to company regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed merchandise according to company regulations
- Assisted customers with questions,comments & concerns.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Representative
Walmart Inc.
Pueblo
03.2020 - 11.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
AIM Global
Pueblo06-2020
Skills
- Point of sale operation
- Cash handling
- Inventory management
- Customer service
- Product knowledge
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Promotional display setup
- Stockroom organization
- Multitasking and organization
- Sales transactions
- Merchandise restocking
- Policies and procedures
- Cash drawer balancing
- Returns and exchanges
- Point-of-sale system operation
References
References available upon request.
Timeline
Cashier/Stockroom Assistant
dd’s Discounts
04.2024 - Current
Customer Service Representative
Walmart Inc.
03.2020 - 11.2023
High School Diploma -
AIM Global