Fiona Kelly
Boulder
Overview
3
3
years of professional experience
Work History
Server
The Hungry Toad
Boulder
03.2024 - 12.2024
- Delivered exceptional customer service, ensuring a positive dining experience in a fast-paced environment.
- Managed high-volume sections, efficiently handling multiple tables while maintaining accuracy and attentiveness.
- Utilized upselling techniques to enhance guest satisfaction and increase revenue.
- Resolved customer complaints swiftly to maintain loyalty and satisfaction.
- Trained and mentored new servers, improving team performance and service quality.
- Processed cash and card payments with accuracy, balancing registers at the end of shifts.
- Adhered to food safety and sanitation guidelines to maintain a clean and compliant workspace.
- Proficient in POS systems (Toast) to efficiently manage orders and transactions.
Intern
Cap Air Freight
Denver
07.2023 - 08.2023
- Gained experience, exposure, and knowledge of career-specific procedures and systems
- Gained experience in customer service, problem solving, and communication through daily interactions with clients
- Managed inventory levels by tracking stock movement across multiple locations
- Demonstrated proficiency in time and project management
- Performed training tasks in various workplace positions according to company requirements
Server/Bartender
Red Rocks Country Club
Lakewood
06.2023 - 08.2023
- Memorized frequent customer preferences to build relationships and loyalty
- Listened to customer concerns and complaints and quickly rectified issues
- Processed payments and completed register transactions accurately
- Assisted with training of new staff members
- Greeted and accommodated guests, building positive experience from first interaction
- Provided excellent customer service by anticipating needs and responding promptly to requests
Private Nanny
Lakewood
07.2021 - 05.2022
- Met regularly with parents to discuss children's activities and development
- Created safe and secure environment for children to play and learn
- Regulated children's rest periods and nap schedules
- Administered one-on-one care to meet physical, emotional and social needs of children
- Assisted parents in developing behavioral plans for their kids
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior
- Instructed and assisted children in handwashing and eating to develop health and personal habit
Education
Bachelor of Arts - Communication Media Studies with Sociology Minor
University of Colorado Boulder
Boulder, CO05-2026
High School Diploma -
Chat-field Senior High School
Ken Karol05.2022
Skills
- Effective Conflict Resolution
- Effective Team Collaboration
- Prioritization and Scheduling
- Strategic Leadership
- Strong Work Ethic
- Empathetic Communication
- Engaged Listening Skills
Timeline
Server
The Hungry Toad
03.2024 - 12.2024
Intern
Cap Air Freight
07.2023 - 08.2023
Server/Bartender
Red Rocks Country Club
06.2023 - 08.2023
Private Nanny
07.2021 - 05.2022
Bachelor of Arts - Communication Media Studies with Sociology Minor
University of Colorado Boulder
High School Diploma -
Chat-field Senior High School