Fiona Kelly
Boulder
Overview
3
3
years of professional experience
Work History
Server
The Hungry Toad
Boulder
03.2024 - 12.2024
- Delivered exceptional customer service, ensuring a positive dining experience in a fast-paced environment.
- Managed high-volume sections, efficiently handling multiple tables while maintaining accuracy and attentiveness.
- Utilized upselling techniques to enhance guest satisfaction and increase revenue.
- Resolved customer complaints swiftly to maintain loyalty and satisfaction.
- Trained and mentored new servers, improving team performance and service quality.
- Processed cash and card payments with accuracy, balancing registers at the end of shifts.
- Adhered to food safety and sanitation guidelines to maintain a clean and compliant workspace.
- Proficient in POS systems (Toast) to efficiently manage orders and transactions.
Intern
Cap Air Freight
Denver
07.2023 - 08.2023
- Gained experience, exposure, and knowledge of career-specific procedures and systems
- Gained experience in customer service, problem solving, and communication through daily interactions with clients
- Managed inventory levels by tracking stock movement across multiple locations
- Demonstrated proficiency in time and project management
- Performed training tasks in various workplace positions according to company requirements
Server/Bartender
Red Rocks Country Club
Lakewood
06.2023 - 08.2023
- Memorized frequent customer preferences to build relationships and loyalty
- Listened to customer concerns and complaints and quickly rectified issues
- Processed payments and completed register transactions accurately
- Assisted with training of new staff members
- Greeted and accommodated guests, building positive experience from first interaction
- Provided excellent customer service by anticipating needs and responding promptly to requests
Private Nanny
Lakewood
07.2021 - 05.2022
- Met regularly with parents to discuss children's activities and development
- Created safe and secure environment for children to play and learn
- Regulated children's rest periods and nap schedules
- Administered one-on-one care to meet physical, emotional and social needs of children
- Assisted parents in developing behavioral plans for their kids
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior
- Instructed and assisted children in handwashing and eating to develop health and personal habit
Education
Bachelor of Arts - Communication Media Studies with Sociology Minor
University of Colorado Boulder
Boulder, CO05-2026
High School Diploma -
Chat-field Senior High School
Ken Karol05.2022
Skills
- Effective Conflict Resolution
- Effective Team Collaboration
- Prioritization and Scheduling
- Strategic Leadership
- Strong Work Ethic
- Empathetic Communication
- Engaged Listening Skills
Timeline
Server
The Hungry Toad
03.2024 - 12.2024
Intern
Cap Air Freight
07.2023 - 08.2023
Server/Bartender
Red Rocks Country Club
06.2023 - 08.2023
Private Nanny
07.2021 - 05.2022
Bachelor of Arts - Communication Media Studies with Sociology Minor
University of Colorado Boulder
High School Diploma -
Chat-field Senior High School
Similar Profiles
Christopher HyamsChristopher Hyams
FOH Manager at The Hungry ToadFOH Manager at The Hungry Toad
Aria KajehAria Kajeh
Cofounder & Sales/Business Manager at Toad TechCofounder & Sales/Business Manager at Toad Tech
Rachel WalkerRachel Walker
Server at Little Toad CreekServer at Little Toad Creek
Sebastian "Jack" BaumkratzSebastian "Jack" Baumkratz
Trainer at Shake ShackTrainer at Shake Shack
Marin BaltzMarin Baltz
Host, Busser, and Food Runner at Hoffbrau Bar & GrillHost, Busser, and Food Runner at Hoffbrau Bar & Grill